Leah Mills
Leechburg
Summary
This is a collective of my past job experiences and references for you to examine while considering me for employment. Being versatile in the customer service industry, I have had the opportunity to work in numerous high volume call centers concerning customer service in which a high level of professional work behavior was applied on a daily basis.
Overview
11
11
years of professional experience
Work History
Member Service Operator
Humana
Salt Lake City
08.2018 - 05.2019
- Assisted members with insurance claims questions.
- Performed pharmacy overrides and provided benefits information.
- Resolved customer complaints in a timely manner while maintaining positive relationships.
- Received upskill training to Tier 2 associate where I managed enrollment issues.
- Resolved any and all billing issues/concerns.
- Operated service tools to support healthcare processes and customer needs.
- Collaborated with teams to enhance service delivery and patient satisfaction.
- Managed patient inquiries and provided accurate information promptly.
Verification Specialist
Political Call Center
Mesa
10.2010 - 06.2012
- Secured donations over the phone for a PAC.
- High volume call center that required phone skills and basic software knowledge.
- Contributed to consistent member donations by keeping up on current issues and securing customer billing data.
- Regularly exceeded status quo for company and met bonus goals.
Customer Service Representative
Cox Communications
Akron
01.2008 - 12.2008
- Inbound call center focused on meeting customer service needs for major cable/internet provider.
- Assisted customers with billing issues regarding their internet, cable, or home phone bills from Cox Communications.
- Managed and upgraded service bundles; e.g., added on Pay Per View channels, monitored activity on cable boxes for customer security.
- Completed extensive training to be able to assist with any cable-related technical issues.
Education
Digital Illustration and Marketing Communications
Mesa Community College
Mesa, AZ01.2012
High School Diploma -
Leechburg Area High School
Leechburg, PA01.2002
Skills
- Microsoft Office Suite
- Problem-solving
- Employee training
- Strong communication skills
- Decision-making
- Excellent judgment
- Claims processing
- Customer relationship management
- Resolution orientation
Professional References
- Jason Murray, (801) 637-9727, Team Lead, C3, Salt Lake City, UT
- Roger Ashment, (801) 678-7409, Owner/operator, Star Steel, Inc., Salt Lake City, UT
- Richard Magday, (808) 781-2041, General Manager, Ilikai Hotel Restaurant, Honolulu, HI
- Michael Masaoud, (412) 853-6184, Technical support specialist at ZOLL Life Vest, Pittsburgh, PA
Timeline
Member Service Operator
Humana
08.2018 - 05.2019
Verification Specialist
Political Call Center
10.2010 - 06.2012
Customer Service Representative
Cox Communications
01.2008 - 12.2008
Digital Illustration and Marketing Communications
Mesa Community College
High School Diploma -
Leechburg Area High School