Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leah pore

WEST NEWTON

Summary

Dynamic Administrative Assistant with proven expertise at Westmoreland Community Action Head Start, excelling in customer service and data entry. Enhanced office efficiency through effective scheduling and organized documentation, while fostering strong client relationships. Adept at utilizing Microsoft Excel to streamline processes, ensuring timely responses and maintaining confidentiality in all communications.

Overview

11
11
years of professional experience

Work History

Administrative Assistant

Westmoreland Comminuty Action Head Start
09.2024 - Current
  • Supported daily office operations by managing schedules and coordinating meetings.
  • Assisted in maintaining filing systems and organizing documents for easy access.
  • Handled incoming communications, ensuring timely responses to emails and phone calls.
  • Collaborated with team members to prepare reports and presentations for management.
  • Maintained office supplies inventory, placing orders to avoid shortages.
  • Implemented efficient filing procedures, improving document retrieval speed.
  • Conducted research to support various administrative projects as needed.
  • Adapted quickly to new software tools, enhancing overall team productivity.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Maintained inventory of office supplies and placed orders.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Performed research to collect and record industry data.

Insurance Verification Specialist

Tendercare Pediatric Denistry
09.2014 - 09.2024
  • Conducted insurance verification to ensure patient eligibility and coverage accuracy.
  • Collaborated with healthcare providers to obtain necessary documentation for claims processing.
  • Utilized electronic health record (EHR) systems for data entry and verification tasks.
  • Resolved discrepancies in insurance information through effective communication with payers.
  • Assisted patients in understanding their insurance benefits and requirements for services.
  • Maintained organized records of verified insurances to streamline future verifications.
  • Adapted quickly to changes in insurance policies and procedures, enhancing workflow efficiency.
  • Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Updated patient records with accurate, current insurance policy information.
  • Complied with HIPAA guidelines and regulations for confidential patient data.
  • Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
  • Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
  • Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
  • Assisted patients with understanding personalized insurance coverage and benefits.
  • Achieved insurance pre-authorizations to enable timely patient procedures.
  • Developed strong relationships with insurance representatives, facilitating smooth communication channels for resolving inquiries or disputes.
  • Trained new staff on current, correct insurance verification procedures.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Posted payments to accounts and maintained records.
  • Generated reports to track insurance verifications and claim progress.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Registered and verified patient records before triage with most up-to-date information.
  • Prepared and processed patient referrals and transfer requests.
  • Processed medical insurance claims and payments.

Education

No Degree - Social Work

Seton Hill Universty
Greensburg, PA

High School Diploma -

Yough High School
Herminie, PA
06-2002

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Administrative support
  • Microsoft Word
  • Time management
  • Microsoft Excel
  • Customer and client relations
  • Computer proficiency
  • Filing
  • Clerical support
  • Strong problem solver
  • Scheduling
  • Documentation and recordkeeping

Timeline

Administrative Assistant

Westmoreland Comminuty Action Head Start
09.2024 - Current

Insurance Verification Specialist

Tendercare Pediatric Denistry
09.2014 - 09.2024

No Degree - Social Work

Seton Hill Universty

High School Diploma -

Yough High School

Similar Profiles

CREATE PROFILE
Leah pore