Leah R. Spiegel
Yardley
Summary
Manager of Field Operations with strong leadership skills and proven track record in optimizing field strategies and operations. Demonstrates ability to drive significant improvements and foster team collaboration for achieving results. Skilled in logistics, project management, and resource allocation. Adaptable and reliable, with focus on meeting and exceeding organizational goals.
Overview
22
22
years of professional experience
Work History
Manager of Field Operations
BluePearl Specialty and Emergency Animal Hospital
01.2025 - Current
- Lead end-to-end operations across four animal hospitals, driving efficiency, service quality, and profitability for a $65M annual revenue portfolio.
- Guide hospital leaders in executing company-wide initiatives to drive consistency, quality, and performance.
- Lead leadership initiatives and identified high-potential talent to strengthen organizational bench depth.
- Hold full accountability for hiring, performance management, and termination decisions for all hospital staff.
- Manage clinician recruitment and onboarding to ensure seamless integration into hospital teams.
- Provide strategic oversight to uphold superior client service and top-tier medical quality across hospital networks.
- Build strong relationships with the referring community to guarantee their clients receive high-quality, timely, and compassionate care.
Practice Manager
Blue Pearl Specialty and Emergency Animal Hospital
07.2022 - 01.2025
- Managed the day-to-day operations of a large specialty and emergency animal hospital with $35M in annual revenue.
- Oversaw all financial operations- P&L management, budgeting, forecasting in order to ensure the hospital’s long-term fiscal stability and growth.
- Led company-wide strategic plans into local operational action, ensuring consistent execution across the hospital.
- Oversaw associate engagement and job satisfaction across hospital teams.
- Partnered with the Medical Director to oversee operations and maintain high standards of medical quality.
Client Service Manager
Blue Pearl Specialty and Emergency Animal Hospital
08.2020 - 06.2022
- Manage a group of 36 Client Service Coordinators, shift leads, and Client Service Supervisor.
- Handle all day-to-day staffing, interviewing, hiring, onboarding, and training for Client Service Team
- Part of the hospital leadership team working to ensure proper implementation of hospital processes and procedures and provide solutions for complex client service issues.
- Work closely with clinicians and associates to develop solutions for complex client concerns.
- Part of the national CSC Leveling Focus Group and assisting in creating leveling checklists and CSC leveling test questions as part of Blue Pearl’s initiative for growth and advancement for the client service team.
- Mentored the Malvern, PA hospital in the absence of a Client Service Manager.
- Work closely with regional leadership to develop a centralized call center for the Philadelphia market.
Office Manager
Dr. Edward P. Spiegel, MD
09.2015 - 05.2019
- Oversaw front office operations, optimizing workflows and ensuring excellent patient experiences in a busy medical office.
- Coordinated payroll and scheduling for clinical and administrative teams to optimize staffing efficiency and patient care delivery.
- Served as the primary point of contact for referring doctors and insurance providers.
- Significant experience with data entry of patient information, processing co-payments and patient bills, pre-certifying medical procedures, creating referrals, and submitting specimens for lab processing
Client Service Representative
VSEC
05.2013 - 03.2014
Recruiter, Pharmacy Division
Staffing Plus
10.2006 - 08.2008
Staffing Manager
Robert Half Office Team
09.2005 - 10.2006
Sales Associate, Assistant Manager
Nordstrom
07.2003 - 07.2005
Education
B.A. - Anthropology Major, Art History Minor
Franklin and Marshall College
Lancaster, PA05.2003
Skills
- Operations management
- Asset management
- Workforce planning
- Operational efficiency
- Training and mentoring
- Operational planning
- Team building
- Strategic planning
- KPI tracking
- Staff recruitment
- Problem-solving
- Effective communication
Timeline
Manager of Field Operations
BluePearl Specialty and Emergency Animal Hospital
01.2025 - Current
Practice Manager
Blue Pearl Specialty and Emergency Animal Hospital
07.2022 - 01.2025
Client Service Manager
Blue Pearl Specialty and Emergency Animal Hospital
08.2020 - 06.2022
Office Manager
Dr. Edward P. Spiegel, MD
09.2015 - 05.2019
Client Service Representative
VSEC
05.2013 - 03.2014
Recruiter, Pharmacy Division
Staffing Plus
10.2006 - 08.2008
Staffing Manager
Robert Half Office Team
09.2005 - 10.2006
Sales Associate, Assistant Manager
Nordstrom
07.2003 - 07.2005
B.A. - Anthropology Major, Art History Minor
Franklin and Marshall College