Leandro Fabian- Curvelo
Harrisburg
Summary
Dynamic professional with extensive experience in conflict resolution and emergency response, notably as a Correctional Officer at Keystone Correctional Services. Proven ability to maintain safety and order while utilizing de-escalation techniques. Recognized for enhancing operational efficiency and delivering exceptional customer service in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Correctional Officer
Keystone Correctional Services
05.2023 - 10.2023
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Front Desk Receptionist
Fairfield Inn & Suites by Marriot
08.2018 - 09.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Front Desk Receptionist
Delta Global Services
10.2017 - 08.2018
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Lead Ramp Service Agent
Delta Global Services
10.2016 - 10.2017
- Collaborated with other departments to resolve operational issues, ensuring optimal performance across all areas of responsibility.
- Managed scheduling and assignments for the ramp service team, optimizing resource allocation during peak times.
- Conducted regular audits of ramp processes, identifying inefficiencies and implementing corrective actions as needed.
Education
Bachelor of Science - Criminal Justice
Penn State Harrisburg
Harrisburg, PA12-2023
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Mental health awareness
- Customer service
- Time management
Languages
Spanish
English
Timeline
Correctional Officer
Keystone Correctional Services
05.2023 - 10.2023
Front Desk Receptionist
Fairfield Inn & Suites by Marriot
08.2018 - 09.2022
Front Desk Receptionist
Delta Global Services
10.2017 - 08.2018
Lead Ramp Service Agent
Delta Global Services
10.2016 - 10.2017
Bachelor of Science - Criminal Justice
Penn State Harrisburg
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