LeeAnn Morsa
Feasterville,PA
Summary
Seeking a position with a company which will require me to utilize my skills, abilities, and experience in the medical quality assurance field to ensure the company’s success.
Experienced with managing program operations and delivering impactful results. Utilizes strong project management and leadership skills to drive success. Track record of effective communication and resource optimization.
Overview
25
25
years of professional experience
Work History
Behavioral Health Program Director
Lower Bucks Hospital
06.2021 - Current
- Accomplishes department objectives by managing staff, planning and evaluating department activities. Accomplishes staff results by communicating job expectations; planning, monitoring and appraising job results. Audits all charts to ensure compliance. Oversees forty plus employees including balancing schedules, processing payroll and delegation of workload.
- Managed budgets and resource allocation, ensuring optimal use of financial and personnel resources.
- Evaluated program performance metrics to identify areas for improvement and drive continuous quality enhancement.
- Designed customized training programs to enhance staff knowledge and skills in key areas of responsibility.
Performance Improvement Coordinator
Lower Bucks Hospital
08.2015 - Current
- Prioritize and recommend improvements in regard to Core Measure compliance; Concurrent patient chart audits; Create and Report performance trends; Present Core Measure statistics at Quality and Leadership Committee Meetings; Partner with management to identify, analysis, and improve staff performance. Work with management to review and update policy compliance. Assist staff in problem – solving relating to the care and treatment of patients. Participate in daily Treatment Team meetings. Weekly, Quarterly, and Annual Safety and Environmental Risk Assessments and Reporting.
- Developed and implemented quality assurance protocols to ensure compliance.
- Established cooperative and professional working relationships by being courteous, respectful and communicative.
- Established key performance indicators for departmental evaluations.
- Led performance improvement initiatives to enhance patient care quality and operational efficiency.
- Developed training programs for staff on best practices in performance measurement and improvement strategies.
Mental Health Technician / Unit Secretary
Lower Bucks Hospital
08.2005 - Current
- Translation of Physician Orders; Implementation of all patient orders into computer system; Create patient charts; Answer all incoming telephone calls; Gather and record patient vital signs; Motivate patients in daily therapeutic activities; Personally Care for patients including assistance in daily life activities including: eating, bathing, dressing, toileting, and functional mobility. Daily documentation in patient charts including therapeutic group notes, flow sheets, and BIRP notes. Routine patient safety rounds. Obtaining patient vital signs and notifying RN of abnormal results and or behavioral changes to ensure proper resolution.
- Developed programs to improve patient engagement and overall mental well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Conducted safety checks and ensured compliance with hospital protocols.
- Monitored patient behavior to ensure safety and compliance with treatment plans.
- Documented patient progress and collaborated with healthcare team for care coordination.
- Implemented therapeutic activities to promote emotional well-being among patients.
Executive Legal Secretary / IT Consultant
Richard A. Goldberg & Associates
01.2001 - 07.2004
- Preparation of legal correspondence to clients; Proofreading all correspondence and billing material; File review including client and file research; Internet research concerning medical issues; Internet research concerning Intellectual Property; Develop and maintain office filing system; Management of office computer systems including client database. Management of Office Administrative Staff.
- Scheduled and made appointments for 4 attorneys.
Education
High School Diploma - undefined
Harry S. Truman High School
Bristol, PA06.1987
Skills
Achieved improved team performance through effective evaluation processes Fostered an environment of open communication to address performance challenges Enhanced employee satisfaction by implementing actionable feedback from evaluations
Engaged with stakeholders to build trust and facilitate effective communication
Implemented effective communication strategies to inspire and motivate team members
Facilitated program leadership strategies to drive collaboration and ensure successful project execution
Designed and executed development plans to support career advancement and increase overall workforce effectiveness
Oversaw organizational leadership development programs to cultivate future leaders and strengthen company culture
Implemented strategic frameworks to align team objectives with overall business goals
Achieved project milestones by effectively coordinating task assignments among team members Enhanced team productivity through strategic delegation of responsibilities Fostered a collaborative environment that promoted timely completion of deliverables
Facilitated collaborative strategic planning sessions to drive long-term business objectives
Conducted thorough assessments of processes to maintain regulatory compliance and support organizational integrity
Managed daily supervision of staff, fostering a collaborative environment and addressing performance issues promptly
Coordinated cross-departmental efforts for successful policy implementation, aligning with strategic objectives
Analyzed customer feedback to refine service delivery and address client needs
Achieved recognition for delivering innovative solutions that enhanced project effectiveness Drove creative initiatives that resulted in improved team collaboration and productivity Delivered impactful strategies that transformed project approaches
Implemented strategies for conflict resolution, ensuring effective communication and understanding among stakeholders
Analyzed existing policies and procedures, identifying areas for improvement
Conducted regular reviews and updates of safety protocols to maintain a secure working environment
Conducted assessments to identify training needs and developed tailored development plans for team members
Implemented effective staff management strategies to optimize workforce efficiency
Produced comprehensive documentation that improved project understanding and communication Achieved timely reporting that facilitated informed decision-making among stakeholders Enhanced overall project transparency through effective documentation and reporting strategies
Achieved improved team performance through effective staff training programs Enhanced employee engagement and retention by implementing comprehensive onboarding processes Cultivated a culture of continuous learning and development within the organization
Achieved improved team performance through effective evaluation processes Fostered an environment of open communication to address performance challenges Enhanced employee satisfaction by implementing actionable feedback from evaluations
LEADERSHIP
I am a natural born leader and strive to encourage staff to work together to establish a strong team work relationship.
Timeline
Behavioral Health Program Director
Lower Bucks Hospital
06.2021 - Current
Performance Improvement Coordinator
Lower Bucks Hospital
08.2015 - Current
Mental Health Technician / Unit Secretary
Lower Bucks Hospital
08.2005 - Current
Executive Legal Secretary / IT Consultant
Richard A. Goldberg & Associates
01.2001 - 07.2004
High School Diploma - undefined
Harry S. Truman High School