Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Hi, I’m
Leida Cooper
Lancaster
Summary
Overview
2026
years of professional experience
1
Certification
Work History
AAA Central Penn
Branch Manager
09.2019 - Current
Job overview
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Responsible for daily branch operations and customer service initiatives.
- Collaborated with team members to streamline customer transaction processes.
- Observed and reported on branch performance metrics for management review.
- Participated in training sessions on compliance and regulatory standards.
- Aided in developing branch promotional materials to enhance customer engagement.
- Gained familiarity with risk management procedures to ensure operational safety.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Fulton Financial Advisors
Support Service Operations Manager
2012 - 08.2019
Job overview
- Responsible for insuring the efficient and effective operation of the FFA Support Services Securities Processing and Accounting functions, as well as its overall coordination and maintenance.
- Review and recommend improvement to policies and procedures.
- Make recommendation for personnel regarding employment, performance ratings, salary changes, promotions, transfers and terminations.
- Guide personnel in more complex phases of their work.
- Day to day management of the support service group.
- Coordinate and manage special projects.
Fulton Financial Advisors
Middle Office Account Manager
2010 - 2012 (2 education.years_Label)
Job overview
- Overseen the implementation process of the Middle Office.
- Oversees FFA Middle Office Account processing activities and staff.
- Conduct employee performance reviews including annual & semi-annual performance ratings, salary changes, promotions, transfers and terminations.
- Prepare and/or assists in the preparation of policies and procedures for the Middle Office Department.
- Develop project priorities and schedules based on management's deadline requirements for special and/ or middle office assignments.
Fulton Financial Advisors
Assistant Portfolio Manager Administrator
2006 - 2010 (4 education.years_Label)
Job overview
- Performs a variety of skilled secretarial and administrative duties for the Portfolio Management personnel.
- Maintains control process related to Regulation 9.
- Prepares and/or assists in the preparation of investment reports and investment proposals which are sometime complex or confidential in nature.
- Able to calculate investment performance and prepare investment reports under guidance of Portfolio Manager.
- Provides financial information and assistance to trust customers, particularly in the absence of the Portfolio Manager.
- Writes and answers routine letter containing general information and specific confidential client information.
HealthGuard of Lancaster
UM/CM Service Representative
2003 - 2006 (3 education.years_Label)
Job overview
- Review authorizations by appropriately interpreting benefit language to ensure accurate approval or denial of services.
- Research and resolve inquiries from providers and members relating to request for services; explain managed care procedures, identify type of service required, and verify benefits and eligibility.
- Identify inappropriate payments and forward to the appropriate department for adjustment.
- Determine when additional medical and information is needed and initiate written contact with providers and members to obtain care management information.
- Initiate routine written and/or verbal contact with Utilization Management Analysis, internal departments and external providers and members to resolve managed care inquires.
United States Air Force
Emergency Medical Technician
1994 - 1996 (2 education.years_Label)
Job overview
- Administered emergency medical care to patients in critical situations.
- Collaborated with healthcare professionals to ensure effective patient transport and treatment.
- Operated medical equipment and maintained readiness for emergency response scenarios.
- Developed and implemented safety protocols to enhance patient outcomes during transport.
Education
Elizabethtown College Elizabethtown, PA
Bachelor of Science from Business Administration And Management
01-2010
University Overview
Harrisburg Area Community CollegeHarrisburg, PA
Associate of Science from Business Administration
01-2006
University Overview
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Coaching and mentoring
- Team supervision
- Operations management
- Interviewing and hiring
- Proficient in MS office
Certification
Public Notary
Timeline
Branch Manager
AAA Central Penn
09.2019 - Current
Support Service Operations Manager
Fulton Financial Advisors
2012 - 08.2019
Middle Office Account Manager
Fulton Financial Advisors
2010 - 2012 (2 education.years_Label)
Assistant Portfolio Manager Administrator
Fulton Financial Advisors
2006 - 2010 (4 education.years_Label)
UM/CM Service Representative
HealthGuard of Lancaster
2003 - 2006 (3 education.years_Label)
Emergency Medical Technician
United States Air Force
1994 - 1996 (2 education.years_Label)
Elizabethtown College
Bachelor of Science from Business Administration And Management
Harrisburg Area Community College
Associate of Science from Business Administration
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