Leidy Rincon
Coplay,PA
Summary
Dynamic administrative professional with over 15 years of experience in customer service and management, adept at overseeing essential functions within service-oriented businesses. Recognized for punctuality and a steadfast commitment to meeting customer needs while efficiently managing office demands. Proven ability to engage with diverse clientele, tackle challenging tasks, and prioritize effectively to achieve project goals. Excellent team player with a strong work ethic and expertise in team leadership, poised to contribute to organizational success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Engagement Partner
St. Lukes Physician Group
12.2023 - Current
- Answered incoming calls and performed a variety of actions including scheduling, rescheduling, or canceling appointments within established time frames and protocols.
- Managed and works referral work queues.
- Worked with designated clinical partners to establish and maintain appropriate appointment scheduling protocols.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Office Manager
F Y R Cargo Express
11.2021 - 10.2023
- Delegated work to staff, setting priorities and goals.
- Maintained impeccable office organization to support efficiency, professionalism, and performance objectives.
- Supervised a team of 10 office staff and drivers.
- Administered payroll and maintained proper documentation of employee personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Completed importation documents to ship containers abroad.
- Managed, scheduled, and coordinated office functions and activities for employees.
- Used judgement and initiative in handling confidential matters and requests.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Manager in Charge
Onix Innovation Group
07.2010 - 11.2021
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed customs processing of containers on time and, according to the policies of the port of destination.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
- Supervised a team of 15 employees.
- Conducted quality, timely performance feedback and performance appraisals.
- Maintained adequate staffing to meet objectives within budget.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
Education
Associate of Science - Human Resources Management
Lehigh Carbon Community College
Schnecksville, PA08-2027
Master's degree - Human Resources
Universidad Central Del Este
Dominican Republic11.2010
B.B.A. - Hospitality Management
Universidad Central Del Este
Dominican Republic06.2007
Skills
- Team supervision
- Bilingual
- Recruiting
- Bookkeeping
- Employee Orientation
- Performance Management
- Staff hiring
- Billing
- Report preparation
- Training and coaching
- Payroll and budgeting
- Staff management
- Inventory control
Certification
- Career Planning Academy, St. Luke's University Health Network - May 2025
- Medical Interpreter, Medical Interpreting Training School - Expected in November 2025
Timeline
Patient Engagement Partner
St. Lukes Physician Group
12.2023 - Current
Office Manager
F Y R Cargo Express
11.2021 - 10.2023
Manager in Charge
Onix Innovation Group
07.2010 - 11.2021
Associate of Science - Human Resources Management
Lehigh Carbon Community College
Master's degree - Human Resources
Universidad Central Del Este
B.B.A. - Hospitality Management
Universidad Central Del Este
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