Leila Dan Koulou
Carlisle
Summary
Dynamic sales associate with proven expertise at MPower Direct, excelling in customer service and teamwork. Recognized for enhancing shopping experiences and achieving sales targets. Adept at upselling and relationship building, with a strong focus on problem-solving and time management. Consistently exceeded expectations, contributing to a 20% increase in customer satisfaction.
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
5
5
years of professional experience
Work History
Sales Associate
MPower Direct
11.2025 - 01.2026
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Maintained knowledge of current promotions to effectively upsell products.
- Collaborated with team members to meet sales targets and improve customer satisfaction.
Crew Member
Burger King
07.2024 - 11.2024
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
Crew Member
McDonald's
05.2022 - 09.2022
- Adapted quickly to changing menu items and promotions, supporting effective upselling strategies.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
- Engaged with customers proactively, addressing inquiries and resolving complaints effectively.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Crew Member
Taco Bell
05.2021 - 08.2021
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated point-of-sale system efficiently, processing transactions accurately and swiftly.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Assisted in food preparation, following safety guidelines and maintaining quality standards.
- Followed health and safety regulations diligently, contributing to a safe working environment.
Education
MBA - Governance And Diplomacy
European Institute of Leadership And Management
United Kingdom 01-2026
Certificate - Human Rights And Diplomacy
USIDHR
Washington, DC10-2025
Bachelor of Arts - Political Science And International Relations
Shippensburg University of Pennsylvania
Shippensburg, PA12-2024
High School Diploma -
Carlisle High School
Carlisle, PA05-2019
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Goal oriented
- Relationship building
- Outgoing personality
Languages
French
Native or Bilingual
Spanish
Limited Working
Interests
- Volunteering
- Enjoy hobbies that combine physical activity with outdoor exploration
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Participating in cultural exchange programs and homestays
- Volunteer Travel
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Historical Exploration
Timeline
Sales Associate
MPower Direct
11.2025 - 01.2026
Crew Member
Burger King
07.2024 - 11.2024
Crew Member
McDonald's
05.2022 - 09.2022
Crew Member
Taco Bell
05.2021 - 08.2021
MBA - Governance And Diplomacy
European Institute of Leadership And Management
Certificate - Human Rights And Diplomacy
USIDHR
Bachelor of Arts - Political Science And International Relations
Shippensburg University of Pennsylvania
High School Diploma -
Carlisle High School