Leila Fetrow
Norwood
Summary
Dynamic and results-oriented professional with a proven track record at YMCA of Greater Brandywine, excelling in customer service and teamwork. Demonstrated ability to enhance customer engagement and satisfaction through exceptional multitasking and organizational skills. Achieved significant improvements in client and student outcomes by leveraging interactive communication and problem-solving abilities.
Overview
3
3
years of professional experience
Work History
Crew Member
Tropical Smoothie
07.2024 - 01.2025
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Gymnastics Coach
Ymca Of Greater Brandywine
03.2023 - 09.2024
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Boosted gymnasts'' confidence levels by offering constructive feedback and personalized support.
- Worked with kids that needed more attention than others.
Child Watch Staff Attendant
Ymca Of Greater Brandywine
06.2022 - 06.2024
- Increased parent satisfaction by maintaining open lines of communication and providing regular updates on their child''s progress during their time in care.
- Completed thorough documentation of daily attendance records, incident reports, and other administrative tasks as assigned by supervisors.
- Maintained accurate records of children''s developmental milestones and shared pertinent information with parents during meetings or conferences to celebrate achievements and address any concerns.
- Contributed to an inclusive environment by fostering positive relationships with all children, regardless of their abilities or backgrounds.
Education
No Degree -
Agora
King Of Prussia, PA06-2026
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Cash handling
- Attention to detail
- Customer engagement
- Interactive communication skills
- Basic math
- Drive-thru operations
- Store opening and closing
Timeline
Crew Member
Tropical Smoothie
07.2024 - 01.2025
Gymnastics Coach
Ymca Of Greater Brandywine
03.2023 - 09.2024
Child Watch Staff Attendant
Ymca Of Greater Brandywine
06.2022 - 06.2024
No Degree -
Agora
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