Leilani Cruz
Philadelphia
Summary
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Personable and dependable with keen sense for customer service and effective communication. Possesses foundational knowledge of banking procedures and cash handling, including proficiency in basic financial transactions and account management. Dedicated to providing exceptional service and ensuring customer satisfaction.
Overview
3
3
years of professional experience
Work History
Bank Teller
PNC Bank
02.2026 - Current
- ### High-Value Responsibility Gaps for Bank Teller at PNC Bank
- Process customer transactions accurately while adhering to bank policies and procedures.
- Assist customers with account inquiries and provide information on banking products.
- Maintain accurate records of daily transactions and cash balances during shifts.
- Promote additional banking services by identifying customer needs during interactions.
- Maintain accurate records of daily transactions and cash balances throughout shifts.
- Assist customers with account inquiries, providing information on banking products offered.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Supervisor
Dr. Martens
05.2025 - 12.2025
- Recruit, train, and develop a passionate team that reflects the Dr. Martens culture.
- Set clear goals and expectations for team members to drive performance and accountability.
- Lead by example through consistent coaching, feedback, and recognition.
- Ensure every customer receives an outstanding in-store experience aligned with the Dr. Martens brand values.
- Resolve customer concerns in a professional, brand-right manner.
- Drive store sales and meet/exceed financial goals through strategic planning and effective execution.
- Analyze sales reports and KPIs to identify trends and opportunities.
- Oversee all daily store operations including opening/closing procedures, cash management, and loss prevention.
- Maintain compliance with company policies and local employment regulations.
Supervisor
Forever21
04.2023 - 05.2025
- Led and motivated a team of [X] sales associates to achieve daily and weekly sales goals.
- Oversaw store operations, including opening/closing procedures, inventory management, and cash handling.
- Provided excellent customer service, resolving concerns efficiently to enhance the shopping experience.
- Assisted in visual merchandising, ensuring displays were appealing and aligned with company standards.
- Trained new employees on sales techniques, store policies, and customer engagement strategies.
Education
Brookdale College
04.2028
Skills
- Basic Accounting & Financial Literacy
- Marketing Principles & Strategies
- Data Entry & Record Keeping
- Time Management & Organization
- Problem-Solving & Critical Thinking
- Strong Interpersonal & Communication Skills
- Active Listening & Empathy
- Conflict Resolution & Problem-Solving
- Product Knowledge & Sales Techniques
Timeline
Bank Teller
PNC Bank
02.2026 - Current
Supervisor
Dr. Martens
05.2025 - 12.2025
Supervisor
Forever21
04.2023 - 05.2025
Brookdale College