Leilani Jennings
Philadelphia
Summary
Dedicated Patient Service Representative with a proven track record in insurance verification, HIPAA compliance, and patient record management. Committed to enhancing patient experiences through effective communication and administrative support.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
Wills Eye Hospital
Philadelphia
08.2020 - Current
- Scheduled patient appointments using electronic health record systems.
- Verified insurance information, referrals, obtained prior authorizations, collected payments, and scheduled appointments.
- Facilitated effective communication between medical staff and patients to enhance understanding and service delivery.
- Supported patients with insurance verification and financial inquiries to ensure timely access to care.
- Maintained patient records ensuring accuracy and confidentiality standards.
- Handled multi-line phone system to direct calls efficiently to departments both onsite and remote settings.
- Trained new staff on office procedures and customer service protocols.
- Adhered to HIPAA regulations when handling confidential patient information.
Paraprofessional
GHR Healthcare
Philadelphia
08.2018 - 03.2020
- Supported K-4 students with special needs to enhance academic and behavioral skills.
- Assisted teachers in managing classroom dynamics and providing instructional support.
- Offered students personalized educational, behavioral, and emotional support.
- Created and maintained positive relationships with students, parents, and colleagues.
- Implemented tailored behavior management strategies to address individual student needs.
- Applied positive reinforcement to redirect negative behaviors.
Direct Support Professional Supervisor
The Jan Group LLC
Philadelphia
08.2015 - 08.2018
- Coordinated client schedules and activities to enhance engagement and participation.
- Supervised medication administration, personal hygiene, and other activities of daily living.
- Monitored staff performance and provided constructive feedback regularly.
- Provided guidance to direct support professionals in the performance of their job duties.
- Facilitated communication between clients, families, and support teams effectively.
- Promoted client involvement in recreational activities to foster social interaction and well-being.
- Maintained detailed records of client services, including incident reports, medication logs, and treatment plans, to ensure compliance and continuity of care.
Education
High School Diploma -
Creative And Performing Arts High School
Philadelphia, PA06-2011
Skills
- Patient Services and Healthcare Support
- Insurance verification
- HIPAA compliance
- Electronic health records
- Administrative Support
- Client management
- Financial analysis
- Team Development
Timeline
Patient Service Representative
Wills Eye Hospital
08.2020 - Current
Paraprofessional
GHR Healthcare
08.2018 - 03.2020
Direct Support Professional Supervisor
The Jan Group LLC
08.2015 - 08.2018
High School Diploma -
Creative And Performing Arts High School