Lena Mckain

Provided courteous support for customer billing, troubleshooting, sales, and general inquiries.

Fostered enduring customer relationships to promote loyalty and satisfaction.

Executed precise record keeping and effective computer management.

Met established metrics and goals aligned with company standards.

• Resolved customer inquiries through effective communication across multiple channels.
• Provided product knowledge to enhance customer satisfaction and retention efforts.
• Streamlined complaint resolution processes, reducing response times significantly.

Executed cash handling and customer assistance while operating POS systems.

Oversaw truck unloading and facilitated freight processing for department displays.

Worked collaboratively and autonomously to merchandise freight, maximizing sales opportunities.

• Facilitated positive, caring interactions to support customer account management.
• Executed collection of overdue payments and coordinated medication orders.
• Engaged with hospitals and medical offices to maintain account accuracy.
• Assisted pharmacists in various tasks to improve workflow efficiency.
• Analyzed account histories to detect trends and address service issues.
• Managed high-volume inbound calls, ensuring timely and accurate responses to customer inquiries.
• Collaborated with healthcare providers to facilitate timely prescription deliveries and resolve issues.

• Facilitated travel, account management, and sales support for club and non-club members.
• Informed customers about special pricing opportunities and available company products.
• Accurately operated POS systems for transaction processing.
• Managed financial tasks, including money handling and bank deposit preparation.
• Ordered supplies to ensure operational efficiency in the office.
• Tracked customer interactions in CRM to address issues effectively.

• Delivered exceptional customer service, contributing to positive client experiences.
• Handled payment processing, including sales transactions and refunds, with precision.
• Maintained compliance with inventory procedures to ensure stock accuracy.
• Executed cash register operations, collecting payments and providing exact change.
• Accomplished daily recovery tasks to sustain organized and clean areas for productivity.
• Developed strong relationships with peers and upper management to drive collective success.

• Directed POS systems and service desk functions to efficiently manage customer accounts and transactions.
• Trained and guided team through daily responsibilities, enhancing overall operations.
• Responded to inbound calls, assisting customers with product queries and price inquiries.
• Executed specialty sales across kitchen, bath, and flooring departments while supporting account activities.
• Balanced vault/cash office funds accurately and processed deposits regularly.
• Addressed post-sale issues swiftly to uphold customer satisfaction.

Led sales initiatives to elevate revenue generation and strengthen brand positioning. Coordinated merchandising efforts to create attractive displays that capture customer attention. Handled bookkeeping responsibilities to maintain precise financial documentation. Ensured high-quality customer service through effective communication and problem-solving.

• Maintained thorough documentation of client behaviors, daily activities, and significant incidents.
• Provided support for clients’ emotional, social, and physical needs to promote community integration.
• Executed lifting and adjustment techniques to assist clients with mobility challenges.
• Transported clients safely to appointments and special events for companionship and support.
• Engaged with leadership and volunteers to set clear objectives for group sessions.
• Enabled clients to cultivate coping strategies, technical proficiencies, and job-related skills.

Oversaw operations of homes while providing a nurturing environment for adolescents.

Managed daily care by tracking resident activities and overall well-being.

Designed activities aimed at achieving treatment goals for youth engagement.

Maintained accurate clinical documentation and organized medical records.

Prioritized home safety and cleanliness to support resident welfare.

Cultivated a positive, structured environment to enhance therapeutic support.

• Assisted in opening and managing a six-bed facility for dual diagnosis children.
• Supervised children directly while overseeing support staff activities.
• Collaborated with social services, therapists, schools, and medical professionals to coordinate care.
• Facilitated family visits to strengthen resident relationships.
• Assessed psychosocial needs of each resident to develop tailored support plans.
• Identified and recruited skilled individuals to enhance team capabilities.
• Provided safe transportation for residents to medical appointments.
• Maintained accurate records of resident funds and individual needs.

• Managed communication with families, social workers, schools, and therapists to promote collaboration.
• Supervised functions and services for youth while overseeing resident intake processes.
• Established clear goals and enforced policies to meet evolving needs of residents.
• Documented required reports accurately and timely to fulfill compliance standards.
• Resolved issues proactively and adjusted practices to adapt to changing circumstances.
• Delivered residential support aligned with assigned treatment plans effectively.
• Progressed from student placement at Henwood Homes to co-running a live-in treatment home.
• Complied consistently with company policies, objectives, and communication standards.