Leneasia Hooper
Philadelphia
Summary
Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments and social activities. Well-organized and compassionate with good relationship-building skills. Emergency Medical Technician bringing 10 years of excellent performance in medical roles. Offers unwavering work ethic and dedication to patient care. Industrious and focused on continuous professional development. Qualified Train Operator with background in railway systems, operations management and safety protocols. Strong knowledge of signal procedures, train movement and track switches has facilitated smooth transportation operations in previous roles.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Medical Courier Independent Contractor
Owners/ Op
Philadelphia, PA
09.2025 - Current
- Delivered medical supplies to healthcare facilities and patients promptly.
- Ensured compliance with safety regulations during transportation of sensitive materials.
- Communicated effectively with medical staff regarding delivery schedules and requirements.
- Inspected packages for damage before delivery to ensure quality service.
- Coordinated with dispatchers to optimize delivery routes and efficiency.
- Picked up medical specimens from local care providers for delivery to laboratory.
- Ensured timely pick up and delivery of packages within designated time frames.
- Followed established protocols when transporting hazardous materials.
- Utilized GPS navigation technology for efficient routing of deliveries.
Surface Train Operator/Light Rail Operator
SEPTA
Philadelphia, PA
04.2025 - Current
- Operated trains safely along designated routes.
- Monitored train signals and communication systems.
- Conducted pre-trip inspections of train equipment.
- Assisted passengers with boarding and disembarking.
- Responded to emergencies and followed safety protocols.
- Collaborated with dispatchers for timely train schedules.
- Reported mechanical issues to maintenance teams promptly.
- Monitored train operations, ensured adherence to safety regulations, and reported any irregularities or problems to supervisors.
- Assisted in coupling multiple cars together as well as uncoupling them when necessary.
- Notified maintenance personnel of any track issues encountered during operation of the train.
- Performed daily pre-trip inspections of equipment, including brakes, lights, horns, and couplings.
- Communicated with dispatchers via radio regarding arrival times at stations and stops along the route.
- Provided customer service support addressing inquiries about fares, destinations, schedules.
- Drove trains and operated engines and handled mechanical train operations.
- Operated light rail vehicles safely and efficiently along designated routes.
- Followed all traffic laws and regulations while operating light rail vehicles.
- Operated train cars safely and efficiently according to established protocols.
- Reported maintenance issues promptly to ensure vehicle reliability.
- Assisted disabled passengers with boarding and exiting the light rail vehicle.
- Adhered strictly to speed limits when driving the light rail vehicle.
- Responded to emergency situations such as medical emergencies, fires, hazardous material spills or mechanical breakdowns according to established protocols.
Caregiver
American Hearts HomeCare
Philadelphia
04.2023 - Current
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Educated families about available resources for home health care services in the local community.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Organized oral medications for clients following dosage and schedule requirements.
- Laundered clothing and bedding to prevent infection.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Maintained clean and well-organized environment for client happiness and safety.
Office Coordinator
ComfortCare Home Care
Bala Cynwyd
09.2021 - 03.2022
- Created and maintained filing systems, both paper and electronic.
- Developed and implemented customer relations strategies, opening up communication to increase satisfaction scores.
- Interpreted and communicated work procedures and company policies to staff.
- Managed office inventory and placed new supply orders.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Processed invoices and coded documents according to company procedure standards.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Assisted with special projects as requested from time-to-time by management team.
- Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
- Used judgment and initiative in handling confidential matters and requests.
- Completed benefits paperwork, processed employee incident reports and performed data entry tasks to maximize team productivity.
- Interpreted and explained work procedures and policies to brief staff.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Greeted visitors and directed them to the appropriate area or person.
Foster Care Provider
DHS Child Welfare
Philadelphia
02.2018 - 06.2020
- Maintained confidentiality through stringent handling of charts and data.
- Participated in continuing education opportunities related to foster care services.
- Interviewed clients individually and in groups to assess situations, capabilities and problems.
- Participated in ongoing training to maintain license and enhance knowledge of relevant mental health topics.
- Reviewed and analyzed violent crime reports to identify crime trends.
- Facilitated meetings with social workers, teachers, therapists, and other professionals as needed.
- Interfaced with local court system, attending court proceedings and working directly with attorneys.
- Assisted in completing homework assignments and school projects to support child's education.
- Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
- Established behavioral modification goals and assessed progress toward goals.
- Counseled parents on proper child-rearing choices.
- Conducted home visits to ensure safety and well-being of all involved parties.
- Worked with community resources to engage youth in pro-social activities and help families access services.
- Created daily schedules that incorporated educational, recreational, and therapeutic activities.
- Responded promptly to emergency situations while working with families in crisis.
- Advocated for victims during difficult situations by filing police reports and connecting to needed services.
- Adhered to state policies regarding licensing requirements and regulations related to foster care services.
- Attended court hearings when necessary to advocate for the best interests of the children.
Emergency Medical Technician
Keystone Quality Transport
Springfield
03.2000 - 09.2010
- Operated and drove ambulances to transfer patients to hospitals or other healthcare facilities.
- Demonstrated dedication to providing quality care through continued training and education.
- Assessed the scene of an accident or incident before providing medical assistance.
- Observed, recorded and reported patients' condition or injury and treatment provided.
- Assisted in providing medical care to patients with life-threatening conditions and injuries.
- Provided on-scene treatments such as administering oxygen therapy and splinting fractures.
- Explained medical terminology in non-complex terms o patients.
- Maintained patient vital signs, including blood pressure, respiration rate, pulse rate, temperature, oxygen saturation level and pain levels.
- Interviewed patients to obtain medical history and details on current issues.
- Administered first aid treatment or life support in prehospital settings.
- Transported patients from accident scenes to hospitals in emergency vehicles.
- Administered medications as prescribed by a physician.
- Developed strong rapport with other medical professionals to foster quality and efficient patient care.
- Communicated effectively with physicians and hospital personnel regarding patient's condition during transport process.
- Assessed patient condition to administer first-aid treatment or advanced level life support.
- Documented patient condition and treatment to facilitate plan of care.
- Provided emotional support and comfort to patients while transporting them to their destination.
- Remained level-headed and proactive during emergency situations.
- Assessed scene upon arrival for possible hazards or dangerous situations.
- Rendered direct patient care by stabilizing patients and determining course of action based on triage.
- Adhered strictly to safety regulations set forth by local governing bodies.
- Collaborated with team members and other first responders, ensuring consistent communication to maintain order and efficient care delivery.
- Cleaned and sanitized ambulance and supplies between calls.
- Transported patients to hospitals or other healthcare facilities using ambulances or other vehicles.
- Assessed emergency situations and prioritized medical care for patients.
- Explained to conscious patients steps involved for medical evaluations and need for possible hospital transport.
- Calmed patients by carefully explaining each step and remaining composed.
- Communicated with dispatchers and hospital personnel to arrange logistics for patient transport.
- Monitored patients from scene to hospital transfer while conducting in-transit care.
- Performed CPR and used cardiac defibrillator to revive patients in cardiac arrest or arrythmia.
- Suctioned airways to clear obstructions and help patients breathe.
- Operated ambulance to and from scenes and emergency facilities, responding to dispatch calls for emergent medical assistance.
- Positioned patients in preparation for treatment and transport.
- Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
- Trained new hires by offering insight into job duties and assessing shift performance.
- Loaded and transported patients from hospitals to rehab centers or other medical facilities.
- Immobilized patients for transport using backboard or other spinal mobilization.
Surface Train Operator
SEPTA
Medical Courier
USPack Courier Service
Newark
- Delivered medical supplies to healthcare facilities efficiently and securely.
- Coordinated pickup and drop-off schedules with clients and operations team.
- Maintained accurate records of deliveries and collected signatures upon receipt.
- Communicated effectively with dispatch regarding traffic conditions and delays.
- Utilized GPS systems to optimize delivery routes and minimize travel time.
- Adhered to HIPAA regulations when handling sensitive materials.
- Verified orders for accuracy before deliveries were made.
Education
Certificate - Sterilization Technician
Pennsylvania Hospital
Philadelphia, PA05.1996
Ceritificate - Dental Laboratory Technology
McCarrie School
Philadelphia, PA04.1989
High School Diploma -
University City High School
Philadelphia, PA01.1987
Some College (No Degree) - Business Administration And Management
Harcum College
Bryn Mawr, PASome College (No Degree) - Business Administration And Management
Strayer University
Philadelphia, PASkills
- Basic Housekeeping
- Patient Companionship
- Care Plan Adherence
- Incident Reporting
- Vital Signs Monitoring
- Emergency Management
- Medical Recordkeeping
- Direct Patient Care
- Respiratory Assessment
- Patient Stabilization
- Patient Transport
- Patient Triage
- Medical Coding
- Contract Coordination
- Correspondence Management
- Inventory Auditing
- Project Coordination
- Office Administration
- Schedule Coordination
- Customer Service
- Mail Handling
- Administrative Support
- Client Advocacy
- Family Support
- Evaluation and Assessment
- Case Management
- Service Planning
- Experience With At-Risk Youth
- Community Resources
Certification
Southeastern Pennsylvania Transportation Authority
Training Department Metro Rail Callowhill Light Rail Certification & PCCII Certification
Timeline
Medical Courier Independent Contractor
Owners/ Op
09.2025 - Current
Surface Train Operator/Light Rail Operator
SEPTA
04.2025 - Current
Caregiver
American Hearts HomeCare
04.2023 - Current
Office Coordinator
ComfortCare Home Care
09.2021 - 03.2022
Foster Care Provider
DHS Child Welfare
02.2018 - 06.2020
Emergency Medical Technician
Keystone Quality Transport
03.2000 - 09.2010
Certificate - Sterilization Technician
Pennsylvania Hospital
Ceritificate - Dental Laboratory Technology
McCarrie School
High School Diploma -
University City High School
Some College (No Degree) - Business Administration And Management
Harcum College
Some College (No Degree) - Business Administration And Management
Strayer University
Surface Train Operator
SEPTA
Medical Courier
USPack Courier Service