LEON BENSON JR
Chester Springs
Summary
Accomplished leader accustomed to managing daily healthcare operations. Excels in developing and implementing operational strategies while enforcing compliance with safety regulations and medical policies. Proven track record of establishing cost-effective, efficient services and producing outstanding patient care outcomes. Exceptional interpersonal, organizational and problem- solving skills.
Overview
15
15
years of professional experience
Work History
Executive Director of Operations
Heartland Hospice
Chadds Ford, PA
08.2024 - Current
- Championed process improvements through the adoption of Lean methodologies, enhancing productivity across all departments.
- Collaborated with sales teams to analyze market trends and develop targeted strategies for driving revenue growth in key segments or regions.
- Reduced turnaround time on critical projects by prioritizing tasks based on urgency and impact potential, expediting decision-making processes as needed.
- Improved operational efficiency by streamlining processes and implementing innovative strategies.
- Managed budgets, forecasts, and financial reporting to ensure optimal resource allocation while maintaining fiscal responsibility.
- Built strong relationships with stakeholders by effectively communicating strategic objectives and providing regular updates on progress.
- Championed a culture of continuous improvement, empowering employees to identify and address inefficiencies or areas for potential growth proactively.
- Established clear expectations for team members, promoting accountability for delivering exceptional results within designated timelines.
Clinical Coordinator RN
Veterans Affairs Medical Center
Jackson, MS
12.2023 - 08.2024
- Enhanced patient care by implementing evidence-based clinical practices and protocols.
- Ensured regulatory compliance by maintaining accurate documentation, adhering to policies, and participating in audits.
- Care Coordinator for Telemental Health Team, which provides outpatient mental health services to Veterans at our Community Based Outreach Clinics (CBOCs) and other rural Mississippi locations.
- Provide treatment coordination and service delivery for Veterans who require a higher level of mental health specialty care than can be provided in the primary care setting.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
Clinical Coordinator/Director of Nursing
Mallory Community Health Center
Lexington, MS (Hybrid)
07.2020 - 12.2023
- Oversees the clinical staff and provides direction regarding clinical care at the Health Center
- Prepared monthly performance statistics and developed initiatives to improve desired metrics
- Developed and implemented policies and protocols to help the medical clinics thrive
- Coordinated and managed nursing tasks and interventions among team members based on needs of patient
- Consulted with medical, business and community groups to discuss service problems, respond to community needs, enhance public relations, coordinate activities and plans and promote health programs
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Inspected facilities and recommended building and equipment modifications for emergency readiness and compliance to access, safety and sanitation regulations
- Analyzed facility activities and data to aid planning and cash and risk management and to improve service utilization
- Maintained awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations such as HRSA, health insurance changes, and financing options
- Established work schedules and assignments for staff, according to workload, space, and equipment availability.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Facilitated continuing education and training programs to drive staff competency and professional development.
Director of Case Management
LHC Group
Lacombe, LA (On-Site)
08.2019 - 07.2020
- Worked directly with patient and physicians, agency coordinators, pharmacists, administration, and staff
- Formulated and evaluated health care plans
- Provided continuity to the treatment process from admissions through discharge/post-discharge
- Lead interdisciplinary treatment team in an effort to develop treatment plan for patients
- Reviewed and developed intake and discharge planning strategies to encourage client engagement and retention.
- Fostered professional networks and relationships with service and resource providers to promote continuity and quality of care for clients.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
Registered Nurse Emergency Department
New Orleans East Hospital
New Orleans, LA (On-Site)
05.2019 - 07.2020
- Responsible for evaluation and assessment of patient conditions in emergency situations to include cardiac, STEMI, trauma, general medical, surgical, respiratory and sepsis
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Communicate clearly and openly with patients, families, and members of the healthcare team
- Use critical thinking skills to intervene with the appropriate interventions for urgent/emergent patient care as well as for the acute and chronically ill
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
Loadmaster
United States Air Force
Biloxi, MS (On-Site)
08.2010 - 07.2020
- Accomplishes initial pre-flight of aircraft according to flight manuals
- Pre- flights specific aircraft systems such as restraint rail and airdrop equipment
- Operates radios, pre-flights aerospace ground equipment, and applies external power to the aircraft
- Performs in-flight and special mission specific duties as required
- Supervises aircraft loading and off- loading
- Uses equipment such as 25 K, 40 K, and 60 K loaders; forklifts; and winches
- Ensures cargo and passengers are loaded according to load distribution plan
- Operates aircraft personnel airdrop system and supervises paratroopers exiting the aircraft.
- Interpreted cargo and passenger load briefings and reviewed all plans and documentation.
- Maintained operational compliance with aviation safety regulations and good practices.
Assistant Director of Nursing
Passages Hospice
Abita Springs, LA (On-Site)
04.2015 - 08.2019
- Responsible for ensuring that the agency is fully staffed with RNs, LPNs, and CNAs to optimize patient care with a focus on employee production/efficiency while maintaining staff motivation
- Responsible for assuring that new hires are processed through Human Resources properly and develops two- week orientation/training schedule
- Oversee the territory management for clinicians as well as send out assignments once a patient is admitted to service
- Responsible for addressing all internal and external complaints in a formal manner
- Collaborates with all disciplines to make sure that effective care is provided to all patients
- Assist the development team in all activities requiring leadership support, presence, and operational support
- Modify patient treatment plans as indicate d by patients' responses and conditions
- Consult and coordinate with healthcare team members to assess, plan, implement, or evaluate patient care plans
- Direct or supervise less-skilled nursing or healthcare personnel or supervise a particular unit
- Monitor, record, and report symptoms or changes in patients' conditions
- Instruct individuals, families, or other groups on topics such as health education, disease prevention, and develop plans for better quality of life.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Registered Nurse
Slidell Memorial Hospital CICU
Slidell, LA (On-Site)
12.2013 - 08.2015
- Set up and monitor medical equipment and devices such as cardiac monitors, oxygen delivery devices, transducers, and pressure lines
- Administer medications intravenously, by injection, orally, through gastric tubes, or by other methods
- Evaluate patients' vital signs and laboratory data to determine emergency intervention needs
- Prioritize nursing care for assigned critically ill patients based on assessment data and identified needs
- Administer blood and blood products, monitoring patients for signs and symptoms related to transfusion reactions
- Document patients' treatment plans, interventions, outcomes, or plan revisions
- Collaborate with other health care professionals to develop and revise treatment plans based on identified needs and assessment data
- Performed TEE, cardioversion, angiograms and other exams.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
Education
Master's Degree of Science - Nursing
Walden University
Minneapolis, MN12-2026
Associate - Applied Science, Aviation Operations
Community College of The Air Force, AFB
San Antonio, TX03.2019
Associate - Applied Science, Mechanical and Electrical Tech
Community College of The Air Force
Wichita Falls, TX08.2017
Associate of Applied Science - Nursing
Pearl River Community College
Poplarville, MS05.2013
Bachelor of Science - Biological And Physical Sciences
University Of Southern Mississippi
Hattiesburg, MS12.2010
Skills
- Program Oversight
- HIPAA Compliance
- Care Monitoring
- Patient Education
- Clinical Quality Improvement
- Patient Flow Coordination
- Direct Patient Care
- Process Improvement
- Staff Development
- Electronic Health Records Systems
- Clinical Data Collection
- Managing Patient Cases
- CPR certified through American Heart Association
- Risk Management
- Shift Scheduling
- Team Meeting Management
Timeline
Executive Director of Operations
Heartland Hospice
08.2024 - Current
Clinical Coordinator RN
Veterans Affairs Medical Center
12.2023 - 08.2024
Clinical Coordinator/Director of Nursing
Mallory Community Health Center
07.2020 - 12.2023
Director of Case Management
LHC Group
08.2019 - 07.2020
Registered Nurse Emergency Department
New Orleans East Hospital
05.2019 - 07.2020
Assistant Director of Nursing
Passages Hospice
04.2015 - 08.2019
Registered Nurse
Slidell Memorial Hospital CICU
12.2013 - 08.2015
Loadmaster
United States Air Force
08.2010 - 07.2020
Master's Degree of Science - Nursing
Walden University
Associate - Applied Science, Aviation Operations
Community College of The Air Force, AFB
Associate - Applied Science, Mechanical and Electrical Tech
Community College of The Air Force
Associate of Applied Science - Nursing
Pearl River Community College
Bachelor of Science - Biological And Physical Sciences
University Of Southern Mississippi