Leon Poulson
Abington
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Mobile Phone Technician
EcoStar
07.2025 - Current
- Offered guidance to consumers on purchasing mobile phone accessories.
- Backed up and restored user data to replacement devices, maintaining strict customer privacy protocols.
- Coordinated installation of new users and relocations of existing users.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Administrative Assistant
Code Ninjas
08.2023 - 07.2025
- Manage daily operations and lead a team of instructors, ensuring smooth program delivery and troubleshooting technical issues to support student learning.
- Instruct and mentor students in coding, helping them debug programs, reinforce programming concepts, and foster a positive and inclusive learning environment.
- Communicate regularly with parents and students, providing updates on progress and addressing questions to strengthen relationships and improve retention.
- Stayed current on guidelines to maintain compliant program operations.
- Maintained high-quality child care standards based on developmentally appropriate practices.
Deli Clerk
Giant Food Stores, LLC
01.2025 - 03.2025
- Assisted customers with product selection, offering recommendations based on preferences and needs.
- Ensured accurate slicing, packaging, and labeling of deli products while following food safety procedures.
- Managed inventory levels and restocked displays to maintain product availability and presentation.
Food and Beverage Clerk
Hershey Entertainment and Resort
06.2022 - 08.2023
- Operated POS systems and managed cash transactions accurately in fast-paced retail and food service environments.
- Assisted customers and resolved product and service issues, demonstrating strong interpersonal and problem-solving skills.
- Maintained clean work areas, ensuring compliance with company standards and improving customer experience.
Cashier
Burlington Coat Factory
05.2020 - 11.2020
- Processed sales transactions, returns, and exchanges accurately using POS systems.
- Assisted customers with locating products and answered questions to support a positive shopping experience.
- Restocked merchandise and maintained a clean, organized sales floor during daily operations.
Tutor
Sasebo Scholars Tutoring Program
08.2015 - 06.2020
- Delivered one-on-one and group tutoring, breaking down complex concepts and applying clear instructional techniques to enhance student understanding.
- Assessed student comprehension and adapted explanations, using analytical and problem-solving skills to tailor support to individual learning needs.
- Developed supplemental learning materials and exercises, reinforcing lessons and improving student retention of technical and academic content.
Assistant Mobile App Instructor
Enon Tabernacle Baptist Church
03.2017 - 05.2017
- Delivered coding instruction to students, teaching mobile app development and reinforcing key programming concepts using HTML and JavaScript.
- Diagnosed software problems and debugged student code, ensuring optimal app functionality and user experience.
- Prepared and maintained classroom technology, ensuring reliable operation of computers, software, and instructional tools.
Education
Bachelor of Science - Information Technology
Kutztown University | College of Liberal Arts and Sciences
Kutztown, PA05.2023
Skills
- Customer Service (Conflict Resolution, Problem Solving, Active Listening, Providing Recommendations, Handling Customer Inquiries)
- Communication (Interpersonal Skills, Team Collaboration, Clear Verbal Communication, Customer Interaction)
- Organization (Inventory Management, Merchandising, Maintaining Clean Work Areas, Multitasking)
- Organizational skills
- Quality assurance
- Adaptability
- Troubleshooting skills
- Problem-solving
Certification
CompTIA A+ | Valid through April 2023 - April 2028
Timeline
Mobile Phone Technician
EcoStar
07.2025 - Current
Deli Clerk
Giant Food Stores, LLC
01.2025 - 03.2025
Administrative Assistant
Code Ninjas
08.2023 - 07.2025
Food and Beverage Clerk
Hershey Entertainment and Resort
06.2022 - 08.2023
Cashier
Burlington Coat Factory
05.2020 - 11.2020
Assistant Mobile App Instructor
Enon Tabernacle Baptist Church
03.2017 - 05.2017
Tutor
Sasebo Scholars Tutoring Program
08.2015 - 06.2020
Bachelor of Science - Information Technology
Kutztown University | College of Liberal Arts and Sciences
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