Leona Okach
Philadelphia
Summary
People-oriented Shift Leader, enthusiastic about helping team members meet and exceed objectives. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company, and employee needs.
Overview
5
5
years of professional experience
Work History
Shift Leader
Dunkin Donuts
04.2022 - Current
- Prepared food items for over 300 customers daily.
- Led opening and closing shifts, ensuring smooth operations.
- Verified that cash drawers contained the correct amounts of money during opening and closing shifts.
- Trained new employees on customer service protocols and operational procedures.
- Resolved customer complaints promptly and professionally to enhance satisfaction.
- Delegated tasks to staff, monitoring completion and performance.
- Position skilled staff in key areas throughout the shift to optimize productivity.
- Communicated effectively with higher-level managers regarding staffing and operations.
- Ensured compliance with food safety standards and sanitation practices.
- Operated POS system, delivering exceptional customer service that increased team tips.
Floor Supervisor
Regal Cinema
08.2023 - 05.2024
- Trained and mentored new employees on customer service best practices.
- Collected and entered data into computer systems to maintain accurate information on products and the company's records.
- Maintained the cleanliness of the lobby and theater auditoriums to ensure an optimal guest experience.
- Operated concession stands and processed transactions using POS system.
- Sold customer loyalty programs to guests and effectively met sales quotas.
Sales Associate
Rack Room Shoes
10.2021 - 01.2022
- Utilized POS system to scan purchases, calculate prices, and process transactions accurately.
- Maintained knowledge of promotions to deliver accurate service and inform purchasing decisions.
- Assisted customers in selecting products and provided comprehensive information.
- Managed aisles and refreshed shelves.
- Unloaded, unboxed, and transported merchandise while setting up welcoming displays.
- Conducted regular inventory checks to ensure product accuracy and availability.
Associate
FlynnO'Hara Uniforms
07.2021 - 09.2021
- Facilitated customer selections of uniform sizes and styles to enhance satisfaction.
- Managed inventory levels, ensuring organized stock for efficient access.
- Maintained cleanliness and organization of retail space to promote a welcoming environment.
- Processed customer transactions efficiently using POS systems.
Education
International Finance
Valencia College
Orlando, FL12-2026
High School Diploma -
Celebration High School
Celebration, Florida05.2023
George Washington Highschool
Philadelphia, PASkills
- Team Leader
- Customer Service
- Data Entry
- Time Management
- Problem Solving
- Teamwork
- Multitasking
- Computer Operation
Timeline
Floor Supervisor
Regal Cinema
08.2023 - 05.2024
Shift Leader
Dunkin Donuts
04.2022 - Current
Sales Associate
Rack Room Shoes
10.2021 - 01.2022
Associate
FlynnO'Hara Uniforms
07.2021 - 09.2021
International Finance
Valencia College
High School Diploma -
Celebration High School
George Washington Highschool