Leonard Minus II

I was responsible for troubleshooting and resolving complex technical issues related to:
Internet connectivity (WiFi/router/modem)
Digital TV and set-top boxes
Business hospitality services
Mobile and streaming app services
Perform remote diagnostics and guide customers through advanced technical solutions.
Collaborate with Level I agents for escalated ticket handling and coaching.
Document all customer interactions accurately in the CRM system.

Follow established scripts and troubleshooting protocols while applying independent judgment where appropriate.

Provide customer education on proper product usage and configuration.

Coordinate with field technicians when on-site support is required.

Maintain performance metrics such as average handle time, first-call resolution, and customer satisfaction scores.

Stay up-to-date with the latest Comcast technology, tools, and support procedures.

Properly documented and track support requests in the IT service management system, ensuring timely resolution and escalation when necessary.
I provided guidance to staff on the use of hospital applications, operating systems, and network resources.
I worked closely with other IT team members to identify recurring issues and implement long-term solutions.
I adhered to hospital policies and procedures, including those related to data security and patient confidentiality

Responsible for greeting customers and determine their vehicle needs and wants.
Present and demonstrate vehicles to potential buyers.
I would assist customers in comparing different makes, models, and features.
I provided detailed information on pricing, warranties, financing, and trade-in options.
I worked closely with the finance and insurance department to finalize sales.
Responsible for following up with prospects and existing customers to encourage repeat and referral business.

Responsible for operating a UPS delivery truck on a designated route to deliver and pick up packages.

To load, unload, and sort packages in the vehicle by delivery sequence.

Responsible for verifying shipping information and obtain delivery signatures from recipients.

Responsible for adhering to assigned schedules and time-sensitive delivery requirements.

To provide courteous and efficient customer service at each delivery point.

To follow all safety procedures, DOT regulations, and UPS policies.

Responsible for Inspecting delivery vehicle daily for safety and maintenance concerns.

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