Summary
Overview
Work History
Education
Skills
Timeline
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Leonardo Rowe

Philadelphia

Summary

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times.

Overview

7
7
years of professional experience

Work History

Store Manager

Dgx
02.2024 - 03.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Hire, train, and coach store employees (assistant managers, cashiers, stockers).
  • Create and manage schedules to ensure proper coverage.
  • Lead by example and uphold DHC's standards of customer service.

Assistant Manager

Dollar General
07.2023 - 02.2024
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.

Security Guard

Five Below
06.2023 - 12.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.

Front Desk Receptionist

Best Western
01.2023 - 07.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • complete nightly audits.
  • Breakfast Preparation.
  • Oversee Housekeepers ensuring rooms are properly cleaned to hotel standards and customer satisfaction.

Assistant Manager

AT&T
02.2021 - 01.2023
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Maintained and exceeded individual sales goals on a monthly basis.

Assistant Manager

Family Dollar
12.2020 - 12.2021
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Order and receive products on a weekly basis as needed.
  • Ensure that all schematics or renewed weekly.
  • Oversee employees to ensure that all promotions and coupons are updated accurately.

Customer Service Representative

Alorica
09.2018 - 09.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls and kept cars. Efficient with minimal call time.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

High School Diploma -

Knox College High School
06.2016

Skills

  • Staff Management
  • Office Management
  • Microsoft Office
  • Computer Proficiency
  • Customer Service
  • Recruiting and Interviewing
  • Communication
  • Hospitality Service
  • Transaction Monitoring
  • Shift Coverage
  • Information Confidentiality
  • Managing Operations and Efficiency
  • Technical Proficiency
  • Retail Knowledge
  • Front Desk Operations
  • Scheduling Appointments
  • Technical Support
  • Answer Telephone Calls
  • Meeting Scheduling
  • Business Administration
  • Retail Knowledge
  • Communication
  • Safety and Security
  • Emergency Response
  • Complex Problem-Solving
  • Asset Securing
  • Perimeter Patrol

Timeline

Store Manager

Dgx
02.2024 - 03.2025

Assistant Manager

Dollar General
07.2023 - 02.2024

Security Guard

Five Below
06.2023 - 12.2023

Front Desk Receptionist

Best Western
01.2023 - 07.2023

Assistant Manager

AT&T
02.2021 - 01.2023

Assistant Manager

Family Dollar
12.2020 - 12.2021

Customer Service Representative

Alorica
09.2018 - 09.2019

High School Diploma -

Knox College High School

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