Leonel Romero
Reading
Summary
Dynamic sales associate with a proven track record at Kohl's, excelling in guest relations and upselling. Expert in building customer loyalty through exceptional service and product recommendations. Skilled in staff training and time management, consistently enhancing team performance and customer satisfaction. Committed to delivering outstanding shopping experiences. I am also a diligent cook possessing excellent cooking skills and strong knowledge of food safety. Proficient in maintaining well-stocked, organized, and clean kitchen areas to maximize productivity. Dedicated team player with punctual nature and open communication style dedicated to working hard. Having a good relationship with customers is Key, as in the medical field having a good relationship with patients is key. Which being a customer service representative and a sales associate involves hands on one on one customer interactions. Then combining my interactions with customers and my expertise with food handling my number 1 mission is the safety and satisfaction of the customer.
Overview
5
5
years of professional experience
Work History
Sales Associate
Kohls
11.2025 - Current
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Prioritized helping customers over completing other routine tasks in store.
2nd Head Line Cook
Mamas Pizza and Grill
08.2024 - 07.2025
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Used kitchen equipment safely and reduced risk of injuries and burns.
- Learned new menu offerings and options easily to assist customers with selecting items.
- Suggested actionable improvements to streamline training procedures.
- Trained A new hire, which still works there and has gotten many praises by his managers
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Operated grills, fryers and ovens to cook food items.
- Trained and assisted new kitchen staff members.
Sophomore Class President
08.2024 - 06.2025
- Assisted with various class celebrations, field trips and teacher appreciation events.
- Welcomed students and families during school events and distributed necessary event information.
- Provided information and services to students that needed academic assistance and tutoring.
- Attended school and board meetings, staying up-to-date on school policies and procedures.
- Served as class spokesperson, liaising between students, parents and school administrators.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Helped teacher prepare instructional material and displays.
- Conducted weekly review sessions to help students prepare for exams.
- Enforced rules and instructions to maintain discipline.
Volunteer Snow Shoveler
Neighbors
12.2020 - Current
- Applied salt or chemical solutions to surfaces as preventive measure against snow and ice buildup.
- Upheld safety standards for working in wet, cold and windy conditions.
- Trained in skid steers, backhoes and ag tractor operation to supplement truck-mounted plow work.
- Completed prompt snow removal process during and after weather events.
- Picked up and transported snow to designated local areas.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Helped train new employees in safe practices and warehouse procedures.
Assistant to the Vice President
Adrian Polanco
09.2025 - Current
- Organized and coordinated conferences
- Handled confidential and sensitive information with discretion and tact.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Performed research to collect and record data.
Education
No Degree -
Berks Catholic High School
955 E Wyomissing Blvd, 19611Skills
- Promotional support
- Retail loss prevention
- Upselling
- Stocking and receiving
- Positive and professional
- Guest relations
- Time management
- Product promotions
- Product recommendations
- Sales strategies
- Sales development
- Cleaning techniques
- Contract preparation
- Relationship selling
- Expert in getting customers to sign up for reward program
- Culinary expertise
- Knife skills
- Menu development
- Food preparation
- Staff training
- Student advocacy
- Academic support
- Collaboration
- Meeting leadership
- Feedback generation
Accomplishments
- Supervised team of 4 staff members.
- Positively influenced kids with behavior issues, improving family quality of life.
- Documented and resolved Kohls Card Issue which led to customers getting their purchases.
- Achieved compliments from peers by making class shirts unique with everyone being included.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Reading
- Mindfulness Practices
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Regularly practice mindfulness and meditation for overall wellness
- Fashion and Style
- Babysitting
- Learning about the psychology of humans
- journaling
- Music
- Community Cleanup
1st Place Alvernia Stem competition
The Alvernia Stem Competition was a competitive tournament. Which included many schools across the county, some were even undergraduates students competing against high school students. The tournament consisted of making a boat withstand natural disasters, like water, wind, and a drop test. Knowing this my team knew the boat needed features to withstand these challenges, while being under pressure.
Timeline
Sales Associate
Kohls
11.2025 - Current
Assistant to the Vice President
Adrian Polanco
09.2025 - Current
2nd Head Line Cook
Mamas Pizza and Grill
08.2024 - 07.2025
Sophomore Class President
08.2024 - 06.2025
Volunteer Snow Shoveler
Neighbors
12.2020 - Current
No Degree -
Berks Catholic High School