Leia Rivera
Souderton
Summary
Dedicated and compassionate individual with a strong commitment to service and social justice. Eager to leverage my skills in customer service, fostering the dignity and worth of individuals and enhancing the importance of human relationships. Seeking to contribute where I can support and advocate for vulnerable populations and promote positive social change.
Overview
2026
2026
years of professional experience
Work History
Social Services Specialist/Discharge Planner
Genesis HealthCare
2025 - Current
- Collaborated with interdisciplinary teams to support patient/resident rights, well-being, and social service needs.
- Assisted in developing and implementing individualized care plans.
- Conducted meetings with patients, families, and caregivers to provide guidance and improve quality of life.
- Managed discharge planning, including education, documentation, and referrals to community resources.
- Maintained relationships with community agencies to facilitate ongoing support and services.
Office Sales Manager
Driveway Concepts Inc, PA
01.2023 - 01.2025
- Managed daily office operations and scheduling.
- Handled client communication, billing, and service requests.
- Supported project coordination and field crew scheduling.
- Processed invoices, payments, and payroll documentation.
- Maintained records, permits, and compliance files.
- Assisted with employee onboarding and time tracking.
Housing Case Manager
Family Services, PA
01.2023 - 01.2024
- Conduct housing assessments and create service plans.
- Connect clients with housing, shelter, and community resources.
- Collaborate with landlords and agencies to secure stable housing.
- Provide advocacy, case management, and ongoing client support.
Cook/Administrator, PA
Children of America
01.2022 - 01.2023
- Fostered positive relationships with families to encourage engagement and open communication.
- Collaborated with teachers and staff to address children’s individual needs and developmental goals.
- Advocated for a safe, inclusive, and nurturing environment aligned with child welfare standards.
- Maintained accurate documentation and ensured compliance with childcare and safety regulations.
Education
Masters - Social Work
Walden University
01-2026
Bachelor's degree - Human Services
Rasmussen University
01.2023
Associates degree - Early Childhood Education
Rasmussen University
01.2018
Skills
- Elderly care
- Homelessness prevention
- Mental health awareness
- Family support
- Referral networking
- Client assessment
- Time management
- Discharge planning
Affiliations
Member of the (NSLS) - National Society of Leadership and Success
Languages
Spanish
English
Timeline
Office Sales Manager
Driveway Concepts Inc, PA
01.2023 - 01.2025
Housing Case Manager
Family Services, PA
01.2023 - 01.2024
Cook/Administrator, PA
Children of America
01.2022 - 01.2023
Bachelor's degree - Human Services
Rasmussen University
Associates degree - Early Childhood Education
Rasmussen University
Social Services Specialist/Discharge Planner
Genesis HealthCare
2025 - Current
Masters - Social Work
Walden University
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