Leslie Brasile
Latrobe
Summary
Office Manager with proven success at Counseling Associates, specializing in customer relations and scheduling. Directed client communications and ensured accurate billing processes, resulting in improved operational efficiency. Strong interpersonal skills fostered collaboration, enhancing team productivity and client satisfaction. Committed to maintaining high operational standards.
Overview
20
20
years of professional experience
Work History
Office Specialist/Administrative Assistant
Diocese Of Greensburg
Greensburg
11.2024 - Current
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Maintained confidentiality of sensitive information and documents.
- Developed organizational filing systems for confidential customer records and reports.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Greeted visitors upon arrival in the reception area.
- Typed, formatted and edited correspondence and other documents.
- Answered telephones, directed calls, and took messages.
Laborer
Woodgrain Millwork Inc
Greensburg
11.2019 - 05.2024
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Operated various power tools such as drills and saws safely while following manufacturer's instructions.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Displayed high standards for quality workmanship and routinely double-checked work.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
Office Assistant
IceQube, Inc
Greensburg
07.2016 - 10.2019
- Received and screened high volume of internal and external communications.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Ran "travelers" for current and upcoming orders and delveried to the shop foreman.
- Worked closely with co workers to deliver project requirements and meet deadlines.
- Improved operations by working with team members and customers to find workable solutions.
- Monitored counts, weights and measures to verify accuracy.
- Assisted warehouse staff in promoting top-level productivity and shipment accuracy.
- Complied with OSHA regulations, company policies and protocols to maintain safe and efficient operations.
- Checked all packed cartons for correct shipping labels to promote efficient delivery.
- Communicated with team members to coordinate efficient and accurate movements.
- Evaluated items against documentation for accuracy.
- Documented movements using computer tracking systems.
- Tagged unmarked merchandise with labels for delivery.
Office Manager
Counseling Associates
Latrobe
06.2005 - 06.2016
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Answered and directed incoming calls using multi-line telephone system.
- Scheduled all clients with appropriate counselor/doctor.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Collected all insurance information.
- Communicated with insurance companies, receiving co pay and deductible information.
- Relaying insurance information to the clients, collecting monies that we required.
- Pulled all charts for the day, confirmed all paperwork was current, releases signed.
- Typed, faxed or emailed all communications between counselor/doctor and appropriate requesters.
Education
Associate of Applied Science - Social Work
Westmoreland County Community College
Latrobe, PA05-2022
Skills
- Time management
- Resourceful
- Self-starter
- Dedicated team player
- Strong interpersonal skills
- Professional and mature
- Customer relations
- Invoicing and billing
- Scheduling and calendar management
Volunteer Work
* Volunteered with The Reality Tour in Latrobe for many years, playing many roles within the tour.
*Participated with Relay for Life for the past 6 six years, as a team member the first year and as team captain for the last 5 years.
*Volunteered at many bingo fundraisers, gun bashes and dinners to raise funds.
*Volunteered at The Soup Kitchen in Latrobe.
Affiliations
- Maintained Dean's List with a 4.0 every semester throughout my college career.
References
References available upon request.
Timeline
Office Specialist/Administrative Assistant
Diocese Of Greensburg
11.2024 - Current
Laborer
Woodgrain Millwork Inc
11.2019 - 05.2024
Office Assistant
IceQube, Inc
07.2016 - 10.2019
Office Manager
Counseling Associates
06.2005 - 06.2016
Associate of Applied Science - Social Work
Westmoreland County Community College
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