Leslie Kemp
East Stroudsburg
Summary
Healthcare management professional with extensive experience in healthcare operations and quality patient care. Proven ability to enhance team collaboration and achieve optimal outcomes. Expertise in healthcare administration, process improvement, regulatory compliance, and project management tools. Proficient in Microsoft Office Suite and CRM systems.
Overview
10
10
years of professional experience
Work History
Business Office Manager
Care One at Valley
01.2025 - Current
- Updated daily census reports, managed accounts, and generated reports for company database.
- Financial Cycle Oversight: Accounts Payable, Purchasing, and Payroll
- Accounts Receivable Monitoring and Analysis
- Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
- Oversaw recruitment and onboarding process for new employees, ensuring smooth integration into company culture and workflow.
- Supervising of Assigned staff as Required (including Accounts Receivable Assistant, Human Resources, Accounts Payable Assistant, Payroll Assistant)
Business Office Manager
Whitestone Care Center
11.2023 - 01.2025
- Oversee all aspects of business office of 90- bed skilled nursing facility
- Responsible for Medicare/Medicaid/Insurance/Private billing including obtaining authorizations, initial and follow up billing, and processing accounts for collections and legal actions.
- Handled petty cash for long-term care residents.
- Assisted resident’s families with private pay spent down and Medicaid application
- Complete annual and bi-annual Medicaid renewals
- Monthly A/R meetings with NHA
- Process A/P and consolidating billing Invoices.
- Performed month end close of all billing and collections, generated all necessary reports for corporate accounting department.
Office Manager
Healthbridge Chiropractic
04.2018 - 11.2023
- Oversaw the daily operations of a physical therapy practice, managing staff, finances, and patient care
- Supervise patient scheduling & oversee patient registration and communication
- Responsible for interviewing new hires and enrolling new employees into employee orientation training
- Assisted in training new employees and suppling training materials
- Verifying clients’ insurance coverage, billing questions, and resolve any discrepancies with insurance companies
- Support Doctors with administration support and completing projects within established timeframes
Registration Representative
Lehigh Valley Health Network
12.2014 - 04.2018
- Provided outstanding patient service when registering patients into the emergency room and central lab
- Knowledgeable regarding medical terminology in patient admitting and central lab documentation
- Interviewed over 45 patients and their representatives to acquire appropriate and accurate information critical to patient registration
- Maintained the appropriate time management and prioritization skills in a fast pace environment.
Education
BBA - Management
East Stroudsburg University
East Stroudsburg, PA05-2027
High School Diploma -
East Stroudsburg High School South
East Stroudsburg PA 06-2003
Skills
- Advanced computer proficiency
- Strong Communication Skills
- Out-going, /friendly, yet professional demeanor
- Superior attention to detail
- Independent Employee
- Organization skills
- Dedicated team player
- Bilingual
- Revenue Cycle Management
- Client Relationship Management
- Payroll processing
- Staff training and development
- Business operations management
- Scheduling and calendar management
- Home healthcare management
- Office inventory oversight
- Onboarding and orientation
- Problem resolution
- Knowledge in PCC, Matrix and EPIC
Languages
Spanish
Native or Bilingual
Timeline
Business Office Manager
Care One at Valley
01.2025 - Current
Business Office Manager
Whitestone Care Center
11.2023 - 01.2025
Office Manager
Healthbridge Chiropractic
04.2018 - 11.2023
Registration Representative
Lehigh Valley Health Network
12.2014 - 04.2018
BBA - Management
East Stroudsburg University
High School Diploma -
East Stroudsburg High School South
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