Leslie Santarsiero

• Worked closely with organizational leadership to guide operational strategy.
• Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
• Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
• Promoted a culture of continuous improvement by encouraging professional development opportunities for staff members.
• Represented organization to local public by giving presentations and speeches and participating in community events.
• Collaborated with external organizations including non-profits, businesses and government agencies to create mutually beneficial partnerships.
• Developed strategic partnerships with key stakeholders to expand the organization''s reach and influence.
• Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
• Enhanced customer experience through feedback and empowerment of teammates.
• Ensured Brand Excellence by developing the team, reinforcing expectations, and follow up.

• Lead in developing plans to increase sales. Direct all sales, customer service, merchandising, and HR operations at this high-volume store. Manage staff of 200+ employees/managers and drive efficiency.
• Experience in managing store operations and addressing inquiries to drive positive customer experiences. Review reports and look for areas of opportunity. Train and develop staff to deliver customer service. Develop relationships with customers and vendors to drive sales and improve

community outreach.

• Set brand standards for customer service, employee relations, cleanliness, professional appearance, and overall profitability. Recruited high value talent and developed store leadership.

• Lead in developing plans to increase sales. Direct all sales, customer service, merchandising, and HR operations at this high-volume home improvement store. Manage staff of 200+ employees/managers.
• Experience in managing store operations and addressing inquiries to drive positive customer experiences. Review reports and look for areas of opportunity. Train staff to deliver customer service. Develop relationships with customers to drive sales and improve community outreach.
• Set brand standards for customer service, employee relations, cleanliness, professional appearance, and overall profitability. Recruited high value talent and developed store leadership.