Leslie Yarger
Mount Nittany Physicians Group
ALLPORT
1
Certification
43
years of professional experience
Results-driven professional with extensive experience in operational management and team leadership. Proven ability to streamline processes and enhance staff performance through effective training. Seeking to leverage strong communication and problem-solving skills to drive operational excellence.
Dedicated caregiver with 14 years of experience in client care. Known for exceptional ability to develop trusting relationships and effectively monitor health changes. Committed to enhancing client satisfaction through attentive service.
Demonstrated organizational and communication skills to foster a welcoming environment in a medical office front desk setting. Successfully handled high- volume call management and appointment scheduling, contributing to efficient medical office operations.
Work History
Registrar/Appointment Scheduler
2 Months- Managed patient registration processes, ensuring compliance with healthcare regulations and policies.
- Coordinated interdepartmental communication to facilitate accurate patient data flow and improve service delivery.
- Implemented quality control measures to maintain high accuracy in patient data entry and billing procedures.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with a personable approach and provided knowledgeable service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Implemented appointment scheduling systems, enhancing operational efficiency and patient satisfaction.
- Verified paperwork accuracy and checked for completion prior to processing.
Caregiver
14 Years 1 Month- Supported clients in daily living activities and personal care to enhance their quality of life.
- Observed client health and communicated changes to healthcare professionals for timely interventions.
- Fostered trusting relationships with clients and families to promote open communication and support.
Store Manager
1 Year 3 Months- Managed daily store operations to enhance customer experience and streamline workflow.
- Supervised staff performance and facilitated training to improve service quality.
- Implemented inventory control measures to maintain optimal stock levels and reduce waste.
Owner/Operator
22 Years- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Developed targeted marketing strategies that increased customer acquisition and retention.
- Maintained inventory levels and ordered supplies for smooth operations.
- Implemented customer service protocols that improved client satisfaction and loyalty.
- Implemented customer service protocols to enhance client satisfaction.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Maintained inventory levels and ordered supplies as needed for smooth operations.
- Organized trade shows and conferences to enhance brand visibility and engage potential customers.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Organized events such as trade shows or conferences in order to promote brand awareness.
Education
Commonwealth Secondary School Diploma
Skills
EPIC EHR software
Records management
Interdepartmental collaboration
Attention to detail
Multitasking Abilities
Time Management
Relationship building
Certification
- CPR AED American Heart Association certified
- CPI Blue Card Verbal Intervention3rd Edition Training
- CPI Dementia Capable Care Specialist Crediential
References
References available upon request.
Timeline
Registrar/Appointment Scheduler
Mount Nittany Physicians Group
06.2026 - CurrentRead More
Caregiver
Tempus Unlimited
12.2010 - 01.2025Read More
Store Manager
Alfred Angelo Bridal
01.2006 - 04.2007Read More
Owner/Operator
Precious Memories Bridal Shoppe
08.1983 - 08.2005Read More
PA Department of Education
Commonwealth Secondary School Diploma
Read More