Levi Serfass
Wilkes-Barre
Summary
Versatile operations leader adept at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as a driven, dedicated and hardworking leader with a history of streamlining operations and increasing efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Adidas
12.2021 - Current
- Serve as acting operations manager by guiding the leadership team to daily safety, quality, and productivity goals
- Lead associate warehouse teams to perform at high levels, driving new labor management program to increase efficiency and reduce indirect labor costs
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Area Manager II
Amazon AVP1
10.2020 - 07.2021
- Lead the OB/Dock area for BHN through a safe and successful peak, breaking longstanding production records of over 33,000 cases and 1,000,000 units processed in a single shift
- Quality point of contact - worked closely with quality managers to develop and utilize processes to minimize shift and site DPMO
- Consistently engaged and empowered a team of up to 60 associates and process assistants to perform at a high level and adhere to all safety and COVID-19 guidelines
- Proficiently used Microsoft Office tools to complete and provide daily and weekly reports, incident reports, and shift planning
Operations Supervisor
Adidas
04.2019 - 10.2020
- Oversaw daily shipping operations of up to 95,000 units per shift. Processed outbound shipments with high accuracy and efficiency by effectively directing associate teams and managing the process flow
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management
- Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices
Education
BBA - Business Administration And Management
Wilkes University
Wilkes-Barre, PA04.2016
Skills
- Effective Communication
- Problem Solving & Critical Thinking
- Relationship building and management
- Driving Performance and Process Improvement
- Warehouse Management Systems (Manhattan)
- Proficient in Microsoft Office
Certification
Lean Six Sigma Black Belt Professional
Six Sigma Champion Certified
Timeline
Operations Supervisor
Adidas
12.2021 - Current
Area Manager II
Amazon AVP1
10.2020 - 07.2021
Operations Supervisor
Adidas
04.2019 - 10.2020
BBA - Business Administration And Management
Wilkes University
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