Lexi Fox
Williamsport
Summary
Dynamic professional with extensive experience at Diakon Family Life Services, excelling in patient care coordination and financial counseling. Proven track record in enhancing operational efficiency and fostering cross-functional teamwork. Skilled in appointment scheduling and HIPAA compliance, with a strong commitment to delivering exceptional customer service and achieving project milestones.
Overview
13
13
years of professional experience
Work History
School Based Referral and Treatment Coordinator
Diakon Family Life Services
Williamsport, PA
07.2012 - 02.2025
- Assisted in coordinating patient treatment schedules and appointments.
- Supported communication between healthcare providers and patients for effective care management.
- Managed patient intake processes, ensuring accurate data collection and entry.
- Maintained organized records of treatment plans and patient progress documentation.
- Learned to utilize electronic health record (EHR) systems for efficient information tracking.
- Adapted quickly to new procedures and protocols within the treatment coordination team.
- Facilitated insurance verification processes to streamline treatment approvals.
- Collaborated with clinical staff to address patient inquiries and concerns promptly.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Laid out potential payment plans for patients.
- Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
- Conducted interviews with patients to discuss health history, objectives and concerns.
- Served as a liaison between patients, clinical staff, and external specialists during referral processes or collaborative care efforts.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Communicated with patients, ensuring that medical information was kept private.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Behavioral Health Team Lead
Diakon
Williamsport, PA
07.2012 - 02.2025
- Led cross-functional teams to achieve project milestones and enhance collaboration.
- Developed and implemented process improvements that increased operational efficiency.
- Mentored junior staff, fostering professional growth and skill development.
- Coordinated resource allocation to optimize team performance and productivity.
- Analyzed project outcomes and provided strategic recommendations for future initiatives.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Educated staff on organizational mission and goals to help employees achieve success.
- Took lead in accounts payable, while cutting costs to improve company budget.
- Organized SAP (Student Assistance Program) training, that included communication with the state for certification for the trainee's.
- Created and managed project plans, timelines and budgets.
Administrative Assistant
Diakon Family Life Services
Williamsport, PA
07.2012 - 02.2025
- Coordinated scheduling and maintained calendars for senior management, ensuring efficient time management.
- Managed correspondence, including emails and phone calls, streamlining communication processes.
- Developed and implemented filing systems to improve document retrieval efficiency.
- Assisted in preparing reports and presentations, enhancing information clarity and accessibility.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Internship Student
Hub's Home and Oxygen Suppliesf
Williamsport, PA
02.2012 - 06.2012
- Collaborated with peers to optimize workflows, improving task completion times and overall productivity.
- Engaged in training sessions to develop skills in relevant tools and systems for enhanced performance.
- Developed organizational skills through effective management of multiple priorities within fast-paced settings.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
- Delivered high-quality work consistently, demonstrating strong work ethic and dedication to the internship program.
- Strongly loved working on retrieving lost money from insurance company denials by mixing codes until the approval came through.
Education
Associate of Science - Medical
Newport Business Institute
Williamsport, PA06-2012
Skills
- Appointment scheduling, Patient care coordination, Office administration, Secretarial duties, Customer service, Scheduling
- Filing and recordkeeping, HIPPA compliance
- Financial counseling, Insurance verification, Expertise of payment plans
- Organizational skills
- Creative problem solving, Verbal and written communication
- Performance improvement, Goal setting, Strategic planning
- Medical terminology
- Project management
- Multitasking
- Critical thinking skills
- Payment arrangements & negotiation, Billing statement processing, Payment collection, Claims processing
- Administrative staff supervision, New hire training, Relationship building, Cross-functional teamwork
Timeline
School Based Referral and Treatment Coordinator
Diakon Family Life Services
07.2012 - 02.2025
Behavioral Health Team Lead
Diakon
07.2012 - 02.2025
Administrative Assistant
Diakon Family Life Services
07.2012 - 02.2025
Internship Student
Hub's Home and Oxygen Suppliesf
02.2012 - 06.2012
Associate of Science - Medical
Newport Business Institute