Liam Purcell
Ridley Park
Summary
Claims professional with experience in handling auto claims, looking to expand into the realm of bodily injury. Utilizes AI tools and effective and empathetic communication skills to ensure a quick and enjoyable claims experience for customers while maintaining diligent and accurate liability and coverage decisions.
Overview
9
9
years of professional experience
Work History
Claims Generalist Associate
Progressive Insurance
Plymouth Meeting, PA
03.2025 - Current
- Served as a member of the Aged Inventory Team (AIT), working claims with particularly difficult coverage and liability issues to closure
- Worked directly with customers, often shortly after losses, to ensure an expeditious and streamlined claims experience while maintaining a high level of customer satisfaction
- Utilized AI effectively while transitioning from a phone-first to a digital-first claims experience
Customer Service Associate
Wawa
Media, PA
05.2021 - 03.2025
- Served as the primary point of contact for customers
- Navigated multiple computer systems and utilized search tools to find necessary information
- Complied with both government and company regulations in order to develop hygienic environment with quick service
Chief Instructor
World Class Martial Arts
Holmes, PA
01.2017 - 08.2021
- Developed class curriculums from traditional martial arts techniques and practical applications
- Taught youth, teens, adults, and families of varying skill levels while tailoring instruction to individuals' needs and situations
- Managed inventory and assisted with equipment maintenance
- Supervised and trained newer assistant instructors
Education
Bachelor of Arts (B.A.) - Mathematics
Temple University
Philadelphia, PA05-2024
Associate in Arts (A.A.) - Education
Delaware County Community College
Media, PA05-2021
Skills
- Public Speaking
- Interpersonal Communication
- Complex Problem Solving
- Effective Time Management
Timeline
Claims Generalist Associate
Progressive Insurance
03.2025 - Current
Customer Service Associate
Wawa
05.2021 - 03.2025
Chief Instructor
World Class Martial Arts
01.2017 - 08.2021
Bachelor of Arts (B.A.) - Mathematics
Temple University
Associate in Arts (A.A.) - Education
Delaware County Community College