Liana Medina

• Seasonal position.
• Obtain criminal background checks and child abuse clearances.
• Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
• Scanned documents and saved in database to keep records of essential organizational information.
• Organized, sorted, and checked input data against original documents.
• Completed data entry tasks with accuracy and efficiency.
• Managed approximately 30 incoming calls, emails and faxes per day from customers.

3Temporary position.

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Helped patients complete necessary medical forms and documentation.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Performed various administrative tasks by filing, copying and faxing documents.
• Transcribed phone messages and relayed to appropriate personnel.
• Managed approximately 60 incoming calls, emails and faxes per day from customers.'

• Consistently met deadlines and quality goals for accuracy and timeliness.
• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
• Tracked substitutions and informed customers of changes.
• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

• Shipped material and performed boxing, packing, labeling, and preparation of related documents.
• Assisted in receiving, stocking and distribution of merchandise.
• Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
• Used hand-held scanners and physical logs to accurately track item movements.
• Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Transcribed phone messages and relayed to appropriate personnel.
• Helped patients complete necessary medical forms and documentation.
• Checked patient insurance, demographic, and health history to keep information current.
• Performed various administrative tasks by filing, copying and faxing documents.
• Facilitated communication between Medical personnel and patients by interpreting Behavioral sessions.
• Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment.
• Managed approximately 100 incoming calls, emails and faxes per day from customers.