LIANNE BRANDT-NOLAND
Lebanon,PA
Summary
Resourceful Pharmacy professional with 3 years retail experience with RiteAid Corp. Skilled in data entry, processing insurance, dispension of medication, HIPPA Compliance, customer service, and patient education.
Detail oriented Customer Service Manager with 12 years experience managing teams, resolving complaints, and implementing customer loyalty programs. Skilled in training staff and ensuring compliance with regulations, contributing to a positive customer experience and team success
Overview
13
13
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Rite Aid
Lebanon, Pennsylvania
05.2023 - 07.2025
- Received PTU certification from Rite Aid on 05/22/2024
- Accurately filled and dispensed prescriptions daily, ensuring patient safety and adherence to medication guidelines
- Collaborated with pharmacists to verify prescription information, resolve discrepancies, and ensure proper dosage instructions were provided to patients
- Maintained a clean and organized work area, including the pharmacy shelves and storage areas
- Provided excellent customer service by answering questions about medications, and potential side effects
- Processed insurance claims for patients' prescriptions using electronic systems such as NextGen software
- Educated patients on proper medication usage, storage, and potential side effects during counseling sessions at pick-up
- Collaborated with healthcare providers to obtain prior authorizations for certain medications when required by insurance companies
- Ensured compliance with all state and federal regulations regarding controlled substances handling and record-keeping procedures
- Participated in continuous quality improvement initiatives within the pharmacy department to enhance efficiency and accuracy of operations
- Assisted in managing expired medications through proper disposal methods following regulatory guidelines
- Maintained confidentiality of patient information according to HIPAA regulations at all times
- Counseled patients on over-the-counter (OTC) products suitable for their symptoms
- Managed patient profiles and updated information such as allergies, current medications, and contact details accurately in the pharmacy system
Staffing Coordinator
Champion Personnel, Inc.
Lebanon, Pennsylvania
11.2022 - 02.2023
- Assess candidates knowledge and experience, aptitude testing. Screening resumes and applications through the online recruitment software.
- Conduct background checks, E - Verify, and Drug tests.
- Sourced and screened candidates for various positions, ensuring a high-quality talent pool
- Conducted 10 phone and in-person interviews to assess candidate qualifications, and skills daily
- Managed the end-to-end recruitment process for multiple job openings
- Ensured compliance with all applicable laws and regulations related to recruitment processes such as the equal employment opportunity (EEO) guidelines
- Maintained confidentiality of sensitive information during the recruitment process
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
Assistant Manager
Turkey Hill minimarkets
Lebanon, Pennsylvania
05.2022 - 11.2022
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team of 6 employees, providing guidance and support to maximize productivity
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
- Utilized POS systems to process orders accurately while maintaining a high level of efficiency
- Implemented customer loyalty programs
- Managed inventory levels, ensuring adequate stock
- Developed effective strategies for upselling or suggestive selling techniques
- Demonstrated strong leadership skills by motivating team members towards achieving individual/team targets/goals
- Supervised day-to-day operations to meet performance, quality and service expectations.
Shift Supervisor
Rite Aid
Lebanon, Pennsylvania
10.2021 - 05.2022
- Keyholder
- Supervision of 10 cashiers
- Trained newly hired cashiers
- Handled customer complaints, processed refunds and exchanges
- Conducted daily register audits
- Conducted register and safe reconciliation in preparation for nightly reports
- Inventory of all stock
- Receiving of trailer and invoice tracking
- Helped store management meet standards of service and quality in daily operations.
Hiring, Bookeeper, and FrontEnd Manager
PriceRite Marketplace
Lebanon, Pennsylvania
05.2018 - 10.2021
- Bookeeper
- Process and record business transactions on a daily basis related to Refunds, Voids, and suspensions and produce the appropriate financial statements.
- Produce daily financial reports for store manager as well as for monthly audits
- Reconcile accounts on a daily basis, balance tills, prepare tills
- Prepare, receive and process change orders as needed
- Daily counts of the safe 3 times daily to ensure all monies are accounted for confirmed and verified
- Prepare store bank deposit for following day armored car pickup
- Maintain and file all employee records
- Proficiently perform math skills and analyze data
- Maintained and processed invoices, deposits, and money logs.
Customer Service Manager
Walmart
Lebanon, Pennsylvania
08.2012 - 05.2018
- Answer customer service inquiries on products and service as well as offers suggestion on new products and services
- Opens new customer credit accounts and records customer information
- Clarify customer complaints, determine cause of problem, and come to a resolution with problem-solving skills
- Offer details on companies newest promotions and seasonal offers
- Assisting customers in picking up online orders
- Processing and resolves customer adjustments, returns and exchanges and refund money
- Refer customers to other designated departments for further action if complaint or grievance is not resolved and is beyond my authority
- Answering inbound telephone calls, provide detailed information on products and services as well as making appropriate transfer to other departments; staying on phone to ensure proper transfer was made
- Answers questions about product care plans and warranties
- Counting money; processing and cashing checks, money orders, bill pay and Money Grams
- Faxing, filing, photocopying and scanning
- Help customer check out in a fast, clean, and friendly environment at the registers, the service desk and the money center
- Ring customers up with accuracy and speed
- Receive coupons and check pricing of merchandise as well as discounts
- Solve cash related queries
- Adheres to all company policies and procedures as well as Acknowledge, Act and Appreciate the customer at all times
- Ensuring proper operations of the front end of the store
Education
No Degree - Psychology
Millersville University of Pennsylvania
Millersville, PADegree or certificate -
Post-secondary education-Hacc
Millersville, PA05.1992
Skills
- Daily Operations
- Upselling
- Inventory Management
- Employee Records
- Reconciliations
- Audit
- Invoicing
- Data Entry
- Drug dispensing
- Interviewing Candidates
- Math skills
- Problem-solving skills
- Confidentiality and HIPAA
- Answering customer questions
- Medication dispensing
- Insurance verification
- Stocking shelves
- Interpreting and processing medication orders
- Drug storage procedures
- New hire onboarding
- Attendance oversight
- Point of sale systems proficiency
- Attention to detail
- Prioritization and organization
- Creative thinking
- Analytical thinking
- Relationship building
- Staff leadership
- Resolving customer issues
- Attendance oversight
- Customer service
- Attention to detail
- Prioritization and organization
- Creative thinking
- Inventory management
- Analytical thinking
- Relationship building
- Staff leadership
- Resolving customer issues
- Attendance oversight
- Customer service
- Attention to detail
- Prioritization and organization
- Creative thinking
- Analytical thinking
- Relationship building
- Employee training
- Resolving customer issues
- Attendance oversight
- Point of sale systems proficiency
- Customer service
- Attention to detail
- Prioritization and organization
- Inventory management
- Analytical thinking
- Resolving customer issues
- Attendance oversight
- Point of sale systems proficiency
- Customer service
- Attention to detail
- Prioritization and organization
- Creative thinking
- Analytical thinking
- Resolving customer issues
- Attendance oversight
- Point of sale systems proficiency
- Customer service
- Attention to detail
- Prioritization and organization
- Creative thinking
- Inventory management
- Analytical thinking
- Relationship building
- Employee training
- Resolving customer issues
- Attendance oversight
- Point of sale systems proficiency
- Customer service
- Attention to detail
- Prioritization and organization
- Creative thinking
- Inventory management
- Analytical thinking
- Relationship building
- Resolving customer issues
- Attendance oversight
- Point of sale systems proficiency
- Customer service
- Attention to detail
- Prioritization and organization
- Creative thinking
- Inventory management
- Analytical thinking
Certification
- RiteAid Corp PTU certification
- Present
Timeline
Pharmacy Technician
Rite Aid
05.2023 - 07.2025
Staffing Coordinator
Champion Personnel, Inc.
11.2022 - 02.2023
Assistant Manager
Turkey Hill minimarkets
05.2022 - 11.2022
Shift Supervisor
Rite Aid
10.2021 - 05.2022
Hiring, Bookeeper, and FrontEnd Manager
PriceRite Marketplace
05.2018 - 10.2021
Customer Service Manager
Walmart
08.2012 - 05.2018
No Degree - Psychology
Millersville University of Pennsylvania
Degree or certificate -
Post-secondary education-Hacc
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