Lianya Holmes
Lancaster
Summary
Enthusiastic and hardworking retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Highly organized, proactive, and punctual.
Overview
6
6
years of professional experience
Work History
Front End Assistant
Costco
Lancaster
04.2024 - Current
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Built and maintained productive relationships with employees.
- Tracked inventory levels to ensure adequate stock levels were maintained at all times.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Worked closely with front-end staff to assist customers.
Sales Associate
Columbia Sportswear
Lancaster
03.2023 - 02.2024
- Greeted customers to determine wants or needs.
- Used technology resources to assist customers in locating and selecting items.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Engaged customers in friendly, professional dialogue to determine needs.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Processed transactions using a point-of-sale system.
Entertainment Staff Member
Cartoon Network Hotel
Lancaster
06.2022 - 12.2022
- Maintained cleanliness and orderliness of event areas before, during, and after events.
- Provided feedback to event organizers on attendee experiences and potential improvements.
- Collaborated with other staff members on projects related to improving customer experience at the entertainment facility.
Sales Associate
Burlington
Lancaster
03.2022 - 05.2022
- Greeted customers to determine wants or needs.
- Used technology resources to assist customers in locating and selecting items.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed transactions using a point-of-sale system.
- Computed purchases and received and processed cash or credit payment.
Crew Member
McDonald's
Lancaster
05.2019 - 10.2021
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Took orders from patrons and input selections into store computer system.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
Education
Some College (No Degree) - Psychology
Millersville University of Pennsylvania
Millersville, PASkills
- Customer service
- Active listening
- Conflict resolution
- Team collaboration
- Time management
- Critical thinking
- Problem solving
- Client communication
- Member support
- Refunds and exchanges
- Cash handling expertise
- Empathy and patience
Timeline
Front End Assistant
Costco
04.2024 - Current
Sales Associate
Columbia Sportswear
03.2023 - 02.2024
Entertainment Staff Member
Cartoon Network Hotel
06.2022 - 12.2022
Sales Associate
Burlington
03.2022 - 05.2022
Crew Member
McDonald's
05.2019 - 10.2021
Some College (No Degree) - Psychology
Millersville University of Pennsylvania