Lidia Guerrero
Philadelphia ,PA
Summary
Client focused and people oriented professional with strong customer service skills and a detail oriented approach to daily operations. Known for building trust quickly, communicating clearly, and maintaining a high level of professionalism. Eager to learn, highly coachable and motivated to grow within the real estate industry.
Overview
16
16
years of professional experience
Work History
Elderly Caregiver
Guardian Angels
03.2019 - 01.2024
- Provided personal care, including bathing, grooming, and dressing for elderly clients.
- Assisted clients with mobility and transferring safely between locations.
- Monitored vital signs and reported changes to healthcare professionals promptly.
- Developed engaging activities to enhance mental stimulation and social interaction.
- Collaborated with family members to create personalized care plans tailored to individual needs.
- Offered companionship and kindness to elderly patients.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.
- Maintained client confidentiality and adhered to HIPAA regulations while documenting and sharing pertinent information with authorized parties.
Home Remodeling Assistant
DCO Construction
05.2014 - 06.2019
- Coordinated with clients to understand design preferences and project specifications clearly.
- Enhanced customer trust in our services by conducting thorough post-project walkthrough with clients to ensure complete satisfaction with the final result.
- Promoted positive client relationships through timely updates on progress, addressing concerns, and ensuring their vision was accurately brought to life.
- Improved client satisfaction by providing exceptional home remodeling assistance and maintaining clear communication throughout the project.
- Prevented delays in project timelines through effective troubleshooting skills when faced with unforeseen challenges or complications during the remodeling process.
- Assisted in remodeling projects of commercial and residential buildings.
- Aided in the successful completion of complex remodeling projects by collaborating with architects, engineers, and other specialized professionals as needed.
- Assisted in full home staging project timelines effectively, ensuring timely completion of all home staging tasks.
Bilingual Customer Service Specialist
Hyatt Hotels and Resorts
09.2011 - 09.2013
- Delivered exceptional bilingual customer support to enhance guest experiences and satisfaction.
- Resolved complex inquiries and complaints efficiently, ensuring timely responses and resolutions.
- Collaborated with cross-functional teams to streamline communication processes and improve service delivery.
- Managed reservations and bookings using advanced hotel management systems for optimal guest experience.
- Resolved escalated issues through effective problem-solving skills, resulting in satisfied customers and reduced complaints.
- Assisted team members with language barriers, improving overall team productivity and collaboration.
- Developed a deep understanding of customer service principles and customer service best practices.
- Investigated and resolved customer inquiries and complaints quickly.
Reservation Hotel Supervisor
Schlitterbahn Resort South Padre Island
05.2008 - 02.2011
- Supervised daily operations to ensure exceptional guest experiences and service quality.
- Coordinated training programs for new staff, enhancing team performance and service standards.
- Implemented process improvements that streamlined front desk operations and reduced wait times.
- Resolved guest complaints swiftly, fostering positive relationships and promoting repeat business.
- Managed hotel reservations, coordinating with various departments to ensure seamless guest experiences from arrival to departure.
- Enhanced guest satisfaction by implementing personalized services and catering to individual needs.
- Coordinated special events within the hotel property such as weddings or conferences ensuring smooth execution of all logistics.
- Implemented up-selling strategies at the front desk, contributing to revenue generation efforts.
- Led training sessions for new hires, fostering a positive work environment that emphasized teamwork and communication.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Education
Bachelor of Science - Medical And Health Management
University Texas Brownsville
Brownsville Texas05-2023
Skills
- Excellent Communication Skills
- Bilingual (English/Spanish)
- Detail Oriented
- Empathetic
- Ethical decision maker
- Adaptable to any situation
- Responsible & Dependable
- Work well under pressure
- Multitasker
- Quick learner
- Social media marketing (Instagram, Facebook, Walkthroughs)
- Property Photography
Timeline
Elderly Caregiver
Guardian Angels
03.2019 - 01.2024
Home Remodeling Assistant
DCO Construction
05.2014 - 06.2019
Bilingual Customer Service Specialist
Hyatt Hotels and Resorts
09.2011 - 09.2013
Reservation Hotel Supervisor
Schlitterbahn Resort South Padre Island
05.2008 - 02.2011
Bachelor of Science - Medical And Health Management
University Texas Brownsville