Lil Peignand
Philadelphia
Summary
Branch Manager with a track record of driving business growth and enhancing customer relationships. Skilled in branch management and team leadership, I excel in creating strategies for business development and fostering strong customer connections. Achievements include significantly improving branch performance through effective coaching and management.
Overview
12
12
years of professional experience
Work History
Branch Manager
Truist bank
Hamilton
04.2021 - Current
- Driving branch performance through leading, coaching and managing; and business development.
- Responsible for successfully executing on the branch engagement routines by leading, growing, coaching and motivating teammates.
Customer Service Representative
Colpeig
New York
01.2017 - 03.2020
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
Customer Service Representative
BHDP
Dominican Republic
01.2013 - 08.2015
- Respond promptly to customer inquiries via phone, email, and live chat.
- Deliver accurate information about products, services, and company policies.
- Resolve customer concerns and escalate issues to appropriate departments when necessary.
Education
Master Psychology - Psychology
Pucmm
Dominican Republic 09-2009
Skills
- Branch management
- Business development
- Team leadership
- Customer relationship management
Timeline
Branch Manager
Truist bank
04.2021 - Current
Customer Service Representative
Colpeig
01.2017 - 03.2020
Customer Service Representative
BHDP
01.2013 - 08.2015
Master Psychology - Psychology
Pucmm