Lilah Kuhn
New Oxford
Summary
Seasoned Swing Manager bringing relevant experience in fast-paced restaurant environments. Exemplary leadership skills have led to improved team performance and customer satisfaction levels. Known for strong problem-solving abilities, adept at handling high-stress situations effectively. Committed to maintaining operational efficiency and delivering superior service standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Swing Manager
McDonald's
New Oxford
02.2024 - Current
- Supervised team members during shift to ensure efficient operations.
- Managed inventory levels and organized stock for smooth workflow.
- Trained new employees on safety protocols and operational procedures.
- Coordinated schedules to optimize staffing during peak hours.
- Implemented cleanliness and organization standards in work areas.
- Monitored cash flow and processed transactions accurately during shifts.
- Resolved customer complaints in a professional manner while upholding company standards.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Monitored cash registers throughout shifts; reconciled tills at end of each shift according to company policy.
- Managed and trained a team of 15+ employees in daily operations and customer service.
- Inspected all areas of the store regularly to ensure they were clean and properly stocked.
- completed serve safe and food safety courses
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
Crew Trainer
McDonald's
New Oxford
05.2023 - 02.2024
- Developed and delivered training programs to enhance employee skills.
- Evaluated training effectiveness through feedback and assessments.
- Collaborated with management to identify training needs and gaps.
- Coordinated logistics for training events, including scheduling and materials preparation.
- Mentored new trainers to ensure consistency in program delivery.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Adapted teaching methods according to the needs of individual learners or groups.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Recommended changes or improvements in existing training processes as needed.
Crew Member
McDonald's
New Oxford
01.2021 - 05.2023
- Provided excellent customer service in fast-paced environment.
- Maintained cleanliness and organization of workstations and dining areas.
- Collaborated with team members to ensure smooth service flow.
- Processed customer orders accurately using point-of-sale system.
- Handled cash transactions and managed register with precision.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Organized and restocked supplies to support operations and team productivity.
- Operated kitchen equipment to prepare food items efficiently.
Education
High School Diploma -
Bermudian Springs
York Springs, PA05-2025
Skills
- Customer service
- Team management
- Employee training
- Scheduling coordination
- Cash handling
- Problem resolution
- Team motivation
- Promotional planning
- Shift oversight
- Delegation
- Health and safety
- Checklist management
- Safety control
- Customer service monitoring
- Strategic planning
- Cook foods
- Scheduling
- Goal setting
- Employee performance evaluations
- Maintain food safety
- Health and safety regulations
- Process improvement
- Analytical skills
Certification
- serve safe, food safety, and leadership training
Timeline
Swing Manager
McDonald's
02.2024 - Current
Crew Trainer
McDonald's
05.2023 - 02.2024
Crew Member
McDonald's
01.2021 - 05.2023
High School Diploma -
Bermudian Springs