Lilia Gutierrez

Job Functions:

• Leveraged collective expertise in Sales, Operations, Data Analysis, and AI Technologies for holistic business improvement.
• Collaborated with all Operations Support teams in Panama to build relationships and improve processes such as:
  
  Customer Care Teams
  Pricing Teams
  Onboarding Team
  Command Center and HAC Escalations Team
  Project Management Teams
  OEM Customer Success
  PEI Onboarding Team
  Quote Support Teams
• Educated and empowered hundreds of partners on how to utilize their Premier Pages to drive company efficiency.
• Ensured partners are equipped with essential tools for excelling in their endeavors and empowered online enablement.

Team Achievements:

• Provided support to over 6,000 partners, enhancing their journey and experience.
• Redirected thousands of hours from sellers towards more effective partner engagement.
  Influenced Annual Operating Plan (AOP) at 107%, contributing significantly to the annual operating plan’s success.
• Instrumental in driving the online Premier transition from 60% to 98%.
  Generated 1,667 online pages and support Dell’s 100% online transition initiative.

Personal Achievements:

• Lead and mentor for current Queue Operations Business
  Team branding leader and SharePoint Contributions
• FY23Q4 Channel Team Player
• Participated in Inbox Automation Project: Power Automate Email data automation – Extracting data from Outlook to SharePoint List for reporting
• Participated in Power BI projects: Power BI – Data visualization of reports acquired from SharePoint lists for reporting and decision making.
• Lead of team-building activities to foster a positive and collaborative work environment

Job Functions:

• Provide comprehensive B2B sales, technical and administrative support to US partners in the technology sector.
  Support the North America Sales Team to enhance operational effectiveness.
• Cultivate strong relationships designated partners to optimize revenue in CSG (Computer and Peripherals) and ISG (Servers and Storage)
  Execute purchase orders, manage credit / collection and handle customer documentation proficiently.
• Fully leverage Salesforce and other affinity tools to streamline sales processes within the technology sector.
• Engage in Pre-Sales activities to understand client technical requirements and propose hardware and software solutions within CSG and ISG area.
• Promote and educate clients about the Partner Program to enable them to growth their revenue and progress through the different program tiers.
  
  Team Achievements:
  
• As part of the Partner Sales Team, I helped contribute and exceed our quota, totaling in over 640 million dollars in revenue for FY2022.
• Key contributor to the EVAR Queue's 2H FY'22 attainment at 145.26%
• Key contributor to the EVAR Queue’s 1H-FY23 at 129.11%
  As part of the email team, last year we helped generate 50% of the annual revenue.
  
  Personal Achievements:
• Responsible of Partner Sales Inbox leading while still maintaining very high output
• Delivering leading levels of productivity for the email team.
• FY22 Champion of the Quarter
• Mentorship responsibilities with our second round of Panama new hires

Job Functions:

• Design customized electronic system solutions to client needs including Fire Detection System, Closed-Circuit Television System, Robbery Alarm and Control Access.
• Prepare detailed budget proposals with the designed electronic systems to meet client requirements.
• Follow up with the client to address any questions or concerns regarding the proposal and budgetary estimates.
• Coordinate material acquisition, whether sourced locally in Panama or internationally, to support process installation.
• Collaborate with IT team for system installation and provide support and follow-up until completion.