Summary
Overview
Work History
Education
Skills
Timeline
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Lillian Helman

Fayetteville

Summary

Dynamic and goal-oriented professional with a proven track record at Kenny's Grill and Ice Cream. Skilled in training and mentoring staff while enhancing customer service and team productivity. Adept at multitasking in high-pressure environments, ensuring operational efficiency and a positive guest experience. Reliable leader committed to achieving excellence in service delivery.

Overview

3
3
years of professional experience

Work History

Supervisor/Ice Cream Scooper

Kennys Grill and Icecream
09.2022 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
  • Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
  • Closed out cash registers and cash deposits prepared.

Waitress

Pizza N Stuff
01.2022 - 09.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Took phone orders and dine-ins.
  • Worked the registers.

Education

High School Diploma -

Shippensburg Area Senior Highschool
Shippensburg, PA
06-2025

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Staff discipline
  • Policy enforcement
  • Multitasking Abilities
  • Reliability

Timeline

Supervisor/Ice Cream Scooper

Kennys Grill and Icecream
09.2022 - Current

Waitress

Pizza N Stuff
01.2022 - 09.2022

High School Diploma -

Shippensburg Area Senior Highschool

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Lillian Helman