Lillian Marshall
Shippensburg
Summary
Dedicated professional with strong customer service skills and a proven track record in high-pressure environments. Experienced in team collaboration and safety management, ensuring excellent service delivery and operational efficiency.
Overview
7
7
years of professional experience
Work History
Baritsa
Starbucks
Shippensburg
03.2022 - Current
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Engaged with customers to provide excellent service and build rapport.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Collaborated with team members to ensure smooth store operations.
- Operated coffee brewing equipment and maintained quality standards.
- Maintained cleanliness and organization of the store and workstations.
Lifeguard
Lemoyne Borough Swimming Pool
Lemoyne
06.2019 - 08.2021
- Responded quickly to emergencies, providing first aid and rescue services.
- Monitored pool activities to ensure swimmer safety and adherence to rules.
- Led swim lessons for children, promoting water safety and confidence in swimming skills.
- Maintained cleanliness of the pool area, ensuring a welcoming atmosphere for visitors.
Education
High School Diploma -
East Pennsboro High School
Enola, PA06-2022
Skills
- Barista training
- Product knowledge
- Store operations management
- Customer service excellence
- Team collaboration
- Time management
- Attention to detail
- Opening and closing duties
- Effective communication
- Problem-solving
- Client management
- Professional demeanor
Timeline
Baritsa
Starbucks
03.2022 - Current
Lifeguard
Lemoyne Borough Swimming Pool
06.2019 - 08.2021
High School Diploma -
East Pennsboro High School