Lillian Zakutney

• Seasonal Job of 2024 to early 2025, and I got called back in for the season of 2025-2026. They decided to keep me on.
• Assisted customers with product selection and inquiries about merchandise.
• Maintained knowledge of current promotions and sales events for effective selling.
• Processed transactions accurately using point-of-sale systems and cash registers.

•quickly memorized locations of items on the sales floor and stock rooms

• tediously locked and unlocked jewelry cases and safes when needed

• did counts on hundreds of pieces in the safes nightly, having to account for every piece in each individual case on separate pieces of paper.

• swift navigation of items requested by customers in person and for online orders

•made me more alert to customers’ need of assistance via body language

• This is also a seasonal job, if I could work year around at Starlake, I would. (I worked the 2024 and 2025 seasons)
• Maintained cleanliness of concert venue facilities and restrooms
• Drove the carts to transport waste out of the Pavilion
• Transported mass amounts of recyclables to recycling plants
• Transported donations (clothes, blankets, bags) to a nearby donation center
• Moved mass amounts of furniture, garbage, and equipment, while also finding new ways to make the tasks more efficient.
• Ensured compliance with health and safety standards during cleaning tasks.
• Efficiently sorted through trash to separate recyclable metal, recyclable plastic, compost, and landfill from each other, while also teaching new hires how to sort properly
• Informed new hires on our takes on tasks, including “the pick” at the end of the night, helping them navigate our efficient processes in which we manage to take care of waste
• Cleaned up large amounts of puke, in-house and other areas
• Used radios to properly communicate between departments and other employees in a variety of situations such as someone needing medical attention, someone being lost, and reporting physical altercations.
• Restocked supplies in common areas to ensure availability for guests.
• Assisted in deep cleaning during off-peak times to prepare for events.
• Reported maintenance issues to management for prompt resolution.
• Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
• Collected trash from floors within hallways, bathrooms and work areas.
• Sanitized frequented areas and equipment using approved supplies.
• Transported trash bags to designated disposal areas.
• Responded promptly to all customer complaints regarding cleanliness issues.
• Provided assistance with laundry services when needed.
• Swept sidewalks and driveways of debris.

• Operated dishwashing equipment to maintain cleanliness and hygiene standards.
• Sorted and organized dishes, utensils, and kitchenware for efficient workflow.
• Collaborated with kitchen staff to ensure timely availability of clean dishes.

• Came up with specials that ended up being a hit

• Learned how to properly handle customers in a variety of both unpleasant and pleasant situations

• Learned how to cook in a more timely and efficient manner

•Answered phone calls attentively

• Made sure tables and all surfaces in general were clean and sanitary, including the bathrooms.

• Took precise food orders and successfully memorized the entire menu

•Learned how to prep and cook the entire menu