- Drawing and Painting
- Volunteer Work
- Crafting and DIY Projects
- Camping
- I like working with my hands and fixing things
- I like looking at the stars and learning about constellations
- Astrology
- Reading
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
Lilly Barrick
Airville
Summary
Dedicated retail sales associate skilled in multitasking and enhancing customer experiences. Strong track record in cash handling and relationship building, committed to driving sales and fostering customer loyalty. Willing to step out of my comfort zone to try new things! I have various different job experiences under my belt, in various different settings. As well as holding associate positions, key holder positions, and holding active lead sales associate position. I desire to build relationships with customers and fellow workers, as well ass bosses and or higher ups.
Overview
4
4
years of professional experience
Work History
Lead Sales Key Holder
Dollar General
Airville, PA
04.2024 - Current
- Conducted regular cash handling procedures, maintaining accuracy in transactions and deposits.
- Assisted with visual merchandising to create an appealing shopping environment for customers.
- Resolved customer inquiries and concerns promptly, fostering positive shopping experiences and loyalty.
- Increased sales revenue by implementing strategic selling techniques and fostering strong customer relationships.
- Handled escalated customer issues professionally, resolving problems quickly while maintaining high levels of customer satisfaction.
- Managed daily sales operations to optimize store performance and customer satisfaction.
- Acted as the primary point of contact for store management during times of absence, taking responsibility for all aspects of location operations.
- Effectively delegated tasks amongst employees, ensuring a balanced workload and maximizing productivity.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Auto Detailer
Auto Cosmetics
Spring Grove, PA
03.2023 - 04.2024
- Conducted thorough exterior and interior detailing using advanced cleaning techniques and equipment.
- Inspected vehicles for cleanliness, identifying areas requiring special attention or improvement.
- Washed cars and trucks daily for auto dealership.
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Exceeded client expectations by paying close attention to detail and promptly addressing any concerns or issues, resulting in a strong reputation for excellence within the community.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Performed high-quality paint correction tasks to remove scratches and swirl marks, resulting in improved vehicle appearance.
- Collaborated with team members to complete large-scale projects within tight deadlines, maintaining a high level of quality workmanship.
- Promoted company services through word-of-mouth marketing efforts and positive customer interactions, driving business growth.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
Sales Associate
Cape Horn Pets
Red Lion, PA
02.2022 - 03.2023
- Assisted customers in selecting appropriate pet products, enhancing overall shopping experience.
- Maintained inventory levels, ensuring availability of popular items for customer satisfaction.
- Collaborated with team members to create engaging product displays, driving increased sales.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in financial reporting.
- Educated customers on proper pet care and product usage, fostering trust and loyalty.
- Resolved customer inquiries and complaints promptly, improving service quality and retention rates.
- Participated in training sessions to enhance product knowledge and sales techniques consistently.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
High School Diploma -
Common Wealth Charter Academy
Harrisburg, PA06-2024
Skills
- Store operations
- Retail sales
- Sales presentations
- Inventory control
- Pricing
- Technical skills
- Bank deposits
- Customer service
- Cash handling
- Cash handling accuracy
- Alarm systems
- Product ordering
- Store recovery processes
- Drawer counting
- Front end operations
- Opening and closing coordination
- Willingness to learn
- Problem-solving
- Multitasking and prioritizing
- Time management
- Reliability
- Customer satisfaction
- Cash handling and reconciliation
- Active listening
- Customer engagement
- Relationship building
- Customer relations
- Handling complaints
Interests
Timeline
Lead Sales Key Holder
Dollar General
04.2024 - Current
Auto Detailer
Auto Cosmetics
03.2023 - 04.2024
Sales Associate
Cape Horn Pets
02.2022 - 03.2023
High School Diploma -
Common Wealth Charter Academy