Lily Demchenko
Fredericksburg
Summary
Dynamic professional with experience at Penn State Hershey Medical Center, excelling in patient confidentiality and customer service. Ability to foster a welcoming environment while efficiently managing patient inquiries. Strong organizational skills complemented by a solid understanding of medical terminology, ensuring exceptional support in fast-paced settings.
Overview
4
4
years of professional experience
Work History
Patient Care Secretary
Penn State Hershey Medical Center
11.2022 - 01.2025
Greeted patients and family members in a friendly and professional manner. Answered phones promptly, responded to staff inquiries, checked in patients, and made patient charts.
Maintained HIPPA when dealing with patient sensitive information. Provided exceptional customer service to visitors and patients and answering their questions they may have.
Music Teacher
Self Employed
01.2021 - 11.2022
- Taught violin and piano lessons to a group of students.
- Created lesson plans individualized for each student.
- Encouraged them to practice every day to see improvement.
- Orchestrated annual concerts.
Education
Associate of Science - Respiratory Therapy
Harrisburg Area Community College
Harrisburg, PA08-2026
High School Diploma -
Penn Foster High School
Scranton, PA11-2018
Skills
- Strong organization
- Patient confidentiality
- Customer Service
- Problem-solving
- Medical terminology
Languages
Russian
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Care Secretary
Penn State Hershey Medical Center
11.2022 - 01.2025
Music Teacher
Self Employed
01.2021 - 11.2022
Associate of Science - Respiratory Therapy
Harrisburg Area Community College
High School Diploma -
Penn Foster High School
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