Summary
Overview
Work History
Education
Skills
Certification
Timeline
References
Generic

Lily Glass

Philadelphia

Summary

Young professional with a background in early childhood education and restaurant service and management since 2021. A natural leader with a strong work ethic and a passion for providing consistent, exceptional guest service. Skilled in classroom management, customer service, and various administrative duties in a restaurant environment. Demonstrates composure and efficiency in high volume environments to maintain smooth dining operations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Toddler Teacher

Balanced Family Academy
08.2024 - 08.2025
  • Assisted the lead teacher in completing the daily curriculum and implementing age-appropriate activities throughout each day.
  • Assisted the lead in maintaining daily schedules and routines within the classroom.
  • Ensured that the classroom remains organized, clean, and that dishes and laundry are done as needed.
  • Facilitated communication with families about issues relating to their students' academic progress and success.
  • Developed relationships with each individual child, and ensured all individual needs are catered to and represented in the classroom.
  • Helped maintain a safe, welcoming environment for all and ensured all students in the classroom are represented and celebrated.
  • Gave detailed, daily reports at the end of each day to each and every family.
  • Maintained communication with the administration as needed.
  • Floated around to other classrooms as needed and assisted them in their daily tasks.
  • Helped students reach age-appropriate milestones.
  • Completed Professional Development training and courses as presented to me.
  • Engaged with school activities and functions, and aided with school events as needed.
  • Followed and maintained all licensing guidelines and requirements.
  • Supported and documented student progress and development.
  • Maintained a positive, welcoming attitude at all times, both inside and outside of the classroom.
  • Aided with student incidents and/or injuries, and communicated these reports with parents and administration as needed.

Server/Bartender

CONDADO
05.2023 - 08.2024
  • Assisted in training new servers.
  • Followed health safety guidelines when preparing and serving food products.
  • Prepared drinks according to recipes.
  • Took orders from customers accurately and in a timely manner.
  • Collaborated and communicated with other restaurant staff members to ensure smooth operations.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Attended regular training sessions to stay updated on new products or trends.
  • Maintained knowledge of bar options to prepare drinks and make recommendations.
  • Handled money transactions accurately.
  • Provided excellent, positive customer service to each and every customer.
  • Maintained knowledge of current menu items, ingredients, and how they are prepared.
  • Maintained composure and organization in a high-volume environment.
  • Completed daily opening and closing tasks, and ensured a clean environment throughout the entire day.
  • Utilized the Toast POS system efficiently when itemizing, splitting checks, and cashing guests out.
  • Maintained a positive, welcoming attitude at all times within the restaurant, greeting every guest with a smile.

Assistant Manager

Aladdin Mediterranean Restaurant
04.2021 - 05.2023
  • Created the staff schedule weekly for all staff members, while maintaining time-off requests and taking into account sales projections.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Created reports on sales trends, inventory levels, and financial data.
  • Completed inventory checklists weekly.
  • Placed orders weekly for all needed supplies and ingredients, based on current inventory and sales projections.
  • Placed orders weekly for all needed supplies and ingredients, based on current inventory and sales projections.
  • Greeted and sat tables in a warm, welcoming manner.
  • Conducted interviews for potential new staff members, and helped schedule these interviews using Indeed.
  • Assisted in planning large catering events, and participated in such events as needed.
  • Completed routine table checks to ensure customer satisfaction.
  • Completed all new hire training and helped ensure that all procedures and menu knowledge are thoroughly communicated to new staff.
  • Assisted all servers with running food and wine to tables efficiently.
  • In charge of packing all To Go orders and ensuring accuracy while maintaining ticket times.
  • Communicated effectively with all other managers and kitchen staff to ensure the restaurant runs efficiently.
  • Assigned daily cleaning tasks to staff members, and ensured these tasks are done correctly and quickly.
  • Maintained open communication with our corporate area director, and completed routine reports to her.
  • Completed thorough opening, closing, and shift-change operations to maintain restaurant standards each day.
  • Communicated kindly with dissatisfied guests, and worked with each guest to come up with appropriate solutions to ensure guest satisfaction.
  • Assisted the general manager in preparing for large events and promotions.
  • Worked with the general manager on how to increase sales and guest satisfaction, based on recent trends in the restaurant.
  • Ensured compliance with safety regulations and company policies.
  • Conducted full staff meetings and individual meetings monthly to ensure all staff members are on the same page, and feel represented.
  • Worked efficiently in a high volume environment and ensured efficiency during unexpected circumstances, such as call offs.

Education

High School Diploma -

Worthington Kilbourne High School
05-2020

Skills

  • Child development
  • Exceptional customer service
  • Classroom management
  • Behavior management
  • Strong work ethic
  • Efficient under pressure
  • Inventory management
  • Sales analysis
  • Cash handling
  • Guest engagement
  • Suggestive selling
  • Communication skills

Certification

  • CPR/First Aid
  • ServSafe

Timeline

Assistant Toddler Teacher

Balanced Family Academy
08.2024 - 08.2025

Server/Bartender

CONDADO
05.2023 - 08.2024

Assistant Manager

Aladdin Mediterranean Restaurant
04.2021 - 05.2023

High School Diploma -

Worthington Kilbourne High School

References

References available upon request.

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