Lilyan Thomas
Jamestown
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Library Circulation Assistant
Thiel College
02.2024 - Current
- Facilitated smooth communication between patrons and staff by answering phone calls, emails, and in-person inquiries professionally and efficiently.
- Effectively handled challenging situations involving overdue books or disputes about fines, resulting in amicable resolutions.
- Assisted librarians with collection development tasks, contributing to the continuous improvement of library offerings.
- Collaborated with library staff to develop and implement circulation policies, enhancing overall service quality.
Restaurant Hostess
Hickory Bar & Grille
05.2021 - 10.2021
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Bachelor of Arts - Public Relations, Advertising, And IMC
Thiel College
Greenville, PA05.2027
Skills
- Library event planning
- Circulation desk operations
- Library management systems
- Collection Maintenance
- Customer Service
- Operations of Microsoft Applications
- Strong multitasking
- Active Learning
- Conflict Resolution
- Complex Problem-Solving
- Scheduling
- Relationship Building
District Band and Choir Qualifier
I was a qualifier three times for District Band from my high school and once for Choir. This lead me to becoming the Music Club president in high school, and further pushed me to learn and perfect skills in eight separate instruments because I was responsible for tutoring peers and younger students.
Timeline
Library Circulation Assistant
Thiel College
02.2024 - Current
Restaurant Hostess
Hickory Bar & Grille
05.2021 - 10.2021
Bachelor of Arts - Public Relations, Advertising, And IMC
Thiel College
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