Lincoln Reddy
Philadelphia
Summary
Regional Healthcare Director with 10+ years experience focused on improving operational, clinical and financial outcomes. A strategic leader with a demonstrated track record for leading multidisciplinary teams, developing programs, driving growth and successfully creating solutions to complex business and clinical obstacles. A leader with an adaptive mindset connecting people to their purpose and patients to better health.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Regional Executive Director
InnovAge
12.2023 - Current
- Managed operations across multiple Medicare-funded PACE/LIFE healthcare program locations in Pennsylvania.
- Developed strong partnerships to expand growth and drive enrollment to achieve 15% ahead of budget.
- Directed cross-functional teams to optimize workflows achieving organizational KPIs. Stabilizing NPS >75% and In-patient utilization
- Maintained compliance with CMS regulations by developing SOPs and improving workflow efficiencies.
- Oversee CMS and State audits. Quality compliance 5.0 stars. Clinical compliance 5.0 stars.
- Serve as the main liaison between the organization, CMS and the State administering agency (OLTL). Including monthly reporting to CMS.
- Enhanced employee satisfaction with targeted training programs and professional development. Employee engagement >85% and Turnover
- Provide regular updates on regional performance to ELT/ Board of Directors through MOR and data-driven insights.
- Negotiated favorable contracts with vendors to reduce patient expenses without compromising service delivery.
- Built a cohesive regional team through effective recruitment, hiring, onboarding, and ongoing staff development efforts.
- Oversaw P&L performance to drive profitability for multi-location operations. Improving EBITDA >18% per center.
Regional Executive Director, Pennsylvania
Chenmed
01.2018 - 12.2023
- Support multiple sites and multi disciplinary care teams across region.
- Oversee team of ~35 direct reports and >150 indirect reports.
- Operate average budget in excess of $175M.
- Assess current revenue cycle procedures and implement improvements to foster revenue growth by 30% annually.
- Adjust and reduce financial inconsistencies as it relates to OPEX, Medical Cost, Personnel and Membership. Ensuring favorable earnings before taxes.
- Study latest trends to ensure competitor advantage, minimizing risk assessment.
- Deliver regional business strategy, develop systems and procedures to improve operational quality and team efficiency.
- Monitor risk adjusted panel, HEDIS and STARS to strategize improving disease detection and management.
- Partner with clinical leadership to establish programs aimed at improving patient outcomes and reducing admissions ~20% by specialty annually.
- Collaborate with Sales and Marketing to create organizational blueprint growth core model aiding in lead generation, patient acquisition and patient retention.
- Partner with various insurance payors, businesses and community leaders promoting growth (organic, D2C and practice acquisitions).
- Performed QA ensuring safety and compliance.
- Lead culture team, drive engagement >75% and reduce turnover.
- Drive patient experience by assessing, analyzing and meeting patient needs through data and being active in centers.
Director of Operations
Lams Realty Of Pennsylvania
03.2016 - 12.2017
- Managed 3 properties in Philadelphia
- ~12 Direct reports and >200 indirect reports
- Talent acquisition and development
- Implemented strategies to drive P&L favorability, $95m annually.
- Oversee budgeting, cost control, payroll and general accounting.
- Lead Marketing and Social Media teams to ensure competitor advantage.
- Guest Service expert and executive mentor, ensuring guest survey scores >90%.
- Rewards Program Specialist, Brand matter expert.
Director of Operations
Sheraton Properties
01.2013 - 02.2016
- Oversee Operational and Guest flow.
- 5 direct reports and 45 indirect reports.
- Engage in local initiatives to create brand awareness and drive utilization >30% during off peak months.
- Drive guest satisfaction >80% promoting online dominance and level appearance (Tier 1 during engine search)
- Oversaw day-to-day production activities in accordance with business objectives.
- Defined, implemented and revised operational policies and guidelines
- Documented processes and drafted SOPs to comply with regulations and company policies.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results
Education
Master Of Business Administration - Business Administration
Durban University of Technology
Durban, RSA12.2022
Associate of Arts - Advanced Medical Administration
ChenmedU
Miami Gardens, FL01.2020
Associate of Arts - Hospitality Administration And Management
American Hospitality Academy
Miami Gardens, FL08.2014
Bachelor of Arts - International Marketing & Business
Durban University
Durban, South Africa12.2012
Skills
- Strategic servant leadership
- Leading cross functional teams
- Training and development
- Talent Acquisition
- P&L, Revenue cycle
- Budgeting and forecasting
- Business development
- Patient Acquisition/Retention
- Payer and network expansion
- Data analysis and integrity
- QA- Compliance, HEDIS, STARS, CAHPS, CMS
- Project management
Accomplishments
- Outstanding contribution to the community, Philadelphia 2021
- Valedictorian 2020
Certification
Certified Hospitality Professional
Certified CPR
Timeline
Regional Executive Director
InnovAge
12.2023 - Current
Regional Executive Director, Pennsylvania
Chenmed
01.2018 - 12.2023
Director of Operations
Lams Realty Of Pennsylvania
03.2016 - 12.2017
Director of Operations
Sheraton Properties
01.2013 - 02.2016
Associate of Arts - Advanced Medical Administration
ChenmedU
Associate of Arts - Hospitality Administration And Management
American Hospitality Academy
Bachelor of Arts - International Marketing & Business
Durban University
Master Of Business Administration - Business Administration
Durban University of Technology
Similar Profiles
Alexander PrestonAlexander Preston
Strategic Accounts Manager at InnovageStrategic Accounts Manager at Innovage
Belinda GonzalesBelinda Gonzales
Receptionist at InnovAgeReceptionist at InnovAge
Layla VieraLayla Viera
Director, Benefits at InnovAgeDirector, Benefits at InnovAge
Carlos IbarraCarlos Ibarra
Driver Class B CDL at InnovageDriver Class B CDL at Innovage
MOHAMED KANEMOHAMED KANE
Warehouse Worker (Packer) at Ontrack Philadelphia, PAWarehouse Worker (Packer) at Ontrack Philadelphia, PA