Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Linda A Rock

Palmyra

Summary

Pursuing part time employment to assist with administrative and customer departments. Locations preferred is Palmyra, Annville, Lebanon. I would be willing to "float" among other sites to assist in meeting staff requirements.

Overview

55
55
years of professional experience

Work History

Retired

Not Applicable
01.2015 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.

Senior Executive Administrative Assistant

Christian Life Center
09.2004 - 11.2010
  • Coordinated scheduling for executive meetings, ensuring efficient use of time and resources.
  • Managed communication between departments, streamlining information flow and enhancing collaboration.
  • Developed and maintained filing systems, improving document retrieval efficiency and organization.
  • Assisted in project management tasks, tracking deadlines and deliverables to meet organizational goals.
  • Led training sessions for new administrative staff, enhancing team productivity and knowledge sharing.
  • Oversaw event planning logistics, coordinating details to ensure successful execution of programs and services.
  • Provided exceptional support to senior leadership during critical business events, including conferences, meetings, and presentations.
  • Maintained utmost confidentiality while handling sensitive information related to company data and personnel matters.
  • Managed high-priority projects with tight deadlines for successful completion and on-time delivery.
  • Handled confidential and sensitive information with discretion and tact.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Updated and maintained confidential databases and records.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Volunteered to help with special projects of varying degrees of complexity.

Program Administrator

Educational Testing Services
05.1971 - 04.2003
  • Coordinated program logistics to ensure seamless execution of educational assessments.
  • Developed and implemented training materials for staff on assessment protocols.
  • Managed communication between stakeholders to enhance collaboration and information sharing.
  • Streamlined processes for data collection and analysis, improving reporting efficiency.
  • Led initiatives to evaluate program effectiveness, implementing adjustments based on feedback.
  • Mentored junior team members in best practices for program administration and support tasks.
  • Developed and maintained a comprehensive database of program participants, helping to track progress and ensure appropriate follow-up actions were taken as needed.
  • Maintained accurate records of program activities, using data-driven analyses to inform future planning and decisionmaking.
  • Streamlined program processes by implementing efficient administrative procedures, resulting in improved workflow and resource allocation.
  • Implemented evaluation tools to measure program effectiveness consistently over time while using assessment findings to make improvements where needed.
  • Created informative reports for senior management, presenting findings on program performance in concise yet thorough manner.
  • Provided exceptional customer service by addressing inquiries from stakeholders promptly and professionally.
  • Organized training sessions for staff members involved in the administration of programs to develop their skills further and enhance overall team performance.
  • Continuously monitored progress toward stated goals while adjusting strategies accordingly based on changing circumstances or needs identified during implementation phases.
  • Maintained and updated project related documents.
  • Provided ongoing direction and leadership for program operations.
  • Monitored program performance to identify areas for improvement.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
  • Recruited and trained staff and volunteers to upgrade collective team skills.
  • Developed and implemented program evaluation systems to assess program impact.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Education

Bucks County Community College
Newtown, PA

High School Diploma -

Pennsbury High School
Fairless Hills, PA
05-1969

Skills

    Currently a member of Encounter Church , Palmyra PA

    Facilitate Growth Groups from 2023 to Present

Interests

  • Avid Reader
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • I enjoy helping others and giving back to the community
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Crafting and DIY Projects

Timeline

Retired

Not Applicable
01.2015 - Current

Senior Executive Administrative Assistant

Christian Life Center
09.2004 - 11.2010

Program Administrator

Educational Testing Services
05.1971 - 04.2003

Bucks County Community College

High School Diploma -

Pennsbury High School
Linda A Rock