Linda Cianci
Lancaster,PA
Summary
Dedicated purchasing specialist with extensive experience in procurement processes including requisition, purchase order entry, and invoice processing. Strong attention to detail and adherence to policies, ensuring accuracy and efficiency in all tasks. Skilled in communication, time management, and problem-solving, with a commitment to delivering optimal outcomes."
Overview
16
16
years of professional experience
Work History
Purchasing Specialist
Eurofins NSC US
07.2018 - Current
- Managed vendor purchase order dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations.
- Solved diverse supply chain problems involving numerous sources, logistics and scheduling factors.
- Maintained consistent email communication with suppliers to confirm and track orders and verify price revisions on purchase orders.
- Submitting and tracking purchase orders in the purchasing system (Coupa) to maintain sufficient inventory levels in order to support ongoing and planned production and services, adjusting carrying capacity based on actual and forecasted testing rates.
- Managed the receiving of ordered items in designated systems and facilitated the submission of paperwork to finance for invoice processing and payment
- Frequent email and phone contact with co-workers, external vendors and shippers
- Responsible for majority of lab supply ordering, receipt, delivery and tracking
- Responsible to track POs for full receipt over time and follow-up with incomplete or missing orders
- Provided cross-functional support to other departments as required
- Provided training to users on proper requisition and Purchase Order entry, offering guidance on a as-needed basis to ensure accurate and efficient procurement processes.
Customer Care Representative 2
Fabral
02.2017 - Current
- Described product to customers and accurately explained details and care of merchandise.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Handled daily heavy flow of purchase orders and cooperated with the shipping department on invoicing and shipping problems.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Served as main liaison between customers, management and logistics.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Built long-term customer relationships
Work Flow Coordinator
Comcast Cable
04.2008 - 02.2017
- Provides key support and direction of all scheduled work orders to the field to increase efficiency and meet work order fulfillment.
- Identify and solve technical issues with a variety of diagnostic tools.
- Distributes unassigned work to technicians; utilizes WFX.
- Organizes daily workload by managing day of route, assigning and reassigning work as required.
- Proficient in appointment management, coordinating timely dispatches, and providing estimated time of arrivals to customers. Skilled in handling late calls to technicians and efficiently managing reschedules while maintaining excellent customer satisfaction
- (including not home and go backs) Complete any work tasks sent in by a technician via text message Handle inbound calls from technicians via telephone.
- Serve as the main liaison between technicians, customers and management.
- Ensured superior customer experience by demonstrating empathy and resolving problems on the spot.
- Operates PC to input and retrieve subscriber account data and makes notations as needed in the appropriate workforce management tool.
- Effectively communicates with field personnel regarding any customer- impacting concerns, minimizing the need for future contacts.
- Handles and resolves escalated customer issues through troubleshooting.
- Inputs data into various databases used for tracking and reporting. When necessary, records completion codes in order to provide accurate service history.
Education
High School Diploma - General
Solanco High School
Quarryville, PAAssociate Degree - Criminal Justice
Harrisburg Area Community College
Lancaster, PA1997
Skills
- Microsoft Office
- Microsoft Outlook
- Excel
- ASCR
- CSG
- Internet Explorer
- BTS/IMS
- Oracle
- Sales Force
- Coupa
Timeline
Purchasing Specialist
Eurofins NSC US
07.2018 - Current
Customer Care Representative 2
Fabral
02.2017 - Current
Work Flow Coordinator
Comcast Cable
04.2008 - 02.2017
High School Diploma - General
Solanco High School
Associate Degree - Criminal Justice
Harrisburg Area Community College
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