Linda Costello
Collegeville,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
General Manager
Associa Mid-Atlantic
11.2020 - 08.2023
- Managed community budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a staff of 6 fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Developed and maintained relationships with vendors, contractors, COA associations and residents in a 337 unit condo community.
- Enhanced resident satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees
- Provided exceptional customer service when addressing resident inquiries or concerns via phone calls or email correspondence.
- Coordinated special projects and managed schedules.
- Conducted annual staff evaluations, providing constructive feedback and identifying opportunities for growth.
- Created targeted communications materials that informed members about important issues affecting the Community.
- Collaborated with board members guiding the association towards future growth and success.
- Coordinated volunteer recruitment efforts, increasing active participation from members in various projects.
- Managed conflict resolution processes among board members in a neutral manner.
- Enforced compliance with community regulations and guidelines.
- Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
- Secured pool and fitness facility maintenance, landscaping and waste removal.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state, and federal regulations.
- Communicated effectively with owners, residents, and on-site associates.
- Delivered emergency 24-hour on-call service for tenants on major building issues.
- Responded to Common Area Maintenance (CAM) inquiries.
Small Business Co-Owner
Elite Commonwealth Property Management, LLC
06.2005 - 06.2019
- Collaborated with Co-owner on critical decision-making regarding business growth opportunities and strategic partnerships.
- Managed day-to-day operations, overseeing personnel schedules and handling customer inquiries as needed.
- Managed financial aspects, including budgeting, bookkeeping, and tax preparation.
- Established strong relationships with vendors to negotiate favorable pricing, ensuring cost-effective purchasing decisions.
- Enhanced business operations for greater efficiency through streamlining processes and implementing new systems.
- Negotiated contracts with vendors and service providers to secure favorable terms of service.
- Resolved customer service issues with timely and professional resolutions.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed conflict resolution processes among board members in a neutral manner.
- Collaborated with board members to develop long-term strategic plans, guiding association towards future growth and success.
- Managed budgets effectively
- Enforced compliance with community regulations and guidelines.
- Developed and adhered to community budgetary restrictions in collaboration with Board of Directors.
- Secured pool and fitness facility maintenance, landscaping, and waste removal.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Education
Associate Degree in Buying And Merchandising - Fashion Merchandising
Nassau Community College
Garden City, NY05.1985
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Staff Management
- Efficient multi-tasker
- Customer Relations
Accomplishments
- Supervised team of 6 staff members.
- Achieved the certification for Associa by completing M100 with accuracy and efficiency.
- Managed and completed multiple reserve funded projects while at Associa
- Excellent verbal communication with Board and homeowners/residents
- Commendable attention to detail
- Flexible problem solver-to find effective solutions for a variety of potential issues.
- successfully managed as portfolio manager 7 community's totaling 498 single family homes, condominiums and townhomes
Timeline
General Manager
Associa Mid-Atlantic
11.2020 - 08.2023
Small Business Co-Owner
Elite Commonwealth Property Management, LLC
06.2005 - 06.2019
Associate Degree in Buying And Merchandising - Fashion Merchandising
Nassau Community College
Similar Profiles
Dina HooblerDina Hoobler
Property Manager at Associa Mid-Atlantic Property ManagementProperty Manager at Associa Mid-Atlantic Property Management
Jessica ShayJessica Shay
NA at Associa Mid-AtlanticNA at Associa Mid-Atlantic
Chelsea TisoChelsea Tiso
Community Manager at Associa Mid-AtlanticCommunity Manager at Associa Mid-Atlantic