Linda Scalise
Latrobe
Summary
Accomplished Travel Consultant with a proven track record at American Express, adept in advanced itinerary planning and possessing strong communication skills. Expert in tailoring travel experiences to meet diverse client needs, significantly enhancing customer satisfaction. Demonstrated ability to manage high-volume environments and maintain meticulous records, leading to increased repeat business and client retention.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Travel Consultant
American Express
11.2022 - 12.2024
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Collected, handled and documented payments for travel services and associated feels.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Handled sensitive information with professionalism and discretion.
- Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Updated and maintained customer databases to increase customer retention.
Manager
Frontier Club
03.2007 - 05.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Travel Consultant
AAA East Central
03.2004 - 03.2007
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Collected, handled and documented payments for travel services and associated feels.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Handled sensitive information with professionalism and discretion.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Education
No Degree - Tourism And Travel Management
Baum Travel School
Latrobe, PA09-1981
High School Diploma -
Catholic Central High School
Steubenville, OH05-1981
Skills
- Strong communication skills
- Hotel accommodations
- Travel research
- Travel industry expertise
- Advanced itinerary planning
- Global travel experience
Certification
- Corporate Travel Expert (CTE) - Global Business Travel Association.
Timeline
Travel Consultant
American Express
11.2022 - 12.2024
Manager
Frontier Club
03.2007 - 05.2022
Travel Consultant
AAA East Central
03.2004 - 03.2007
- Corporate Travel Expert (CTE) - Global Business Travel Association.
No Degree - Tourism And Travel Management
Baum Travel School
High School Diploma -
Catholic Central High School
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