Dynamic professional with extensive experience at the PA Department of Human Services, excelling in policy development and client service. Proven ability to analyze data trends and enhance program effectiveness while ensuring HIPAA compliance. Strong communicator and mentor, dedicated to fostering growth and improving service delivery in human services.
Overview
24
24
years of professional experience
Work History
Income Maintenance Caseworker
PA Department Of Human Services
Harrisburg, PA
03.1996 - 03.2020
Assessed eligibility for public assistance programs and maintained accurate case records.
Conducted comprehensive interviews to gather client information and verify documentation.
Developed individualized service plans to address client needs and ensure compliance with regulations.
Coordinated with community resources to facilitate access to services for clients in need.
Director, PA Cash Assistance Policy
PA Department Of Human Services, Bureau of Policy
Harrisburg, PA
03.2000 - 02.2020
Developed comprehensive policy frameworks to enhance service delivery across human services programs.
Led cross-functional teams to implement strategic initiatives aligning with agency goals and state and federal regulations.
Analyzed data trends to inform policy changes, improving program effectiveness and client outcomes.
Provided detailed analysis of proposed legislation to inform members of the PA General Assembly of impacts and consequences if imlemented.
Mentored staff on best practices in policy development and implementation, fostering professional growth within the bureau.