Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lindsay Beck

Souderton

Summary

Dependable student nurse with hands-on experience in direct patient care in Long-term Care, Labor and Delivery, Pediatrics, Psychiatric, Medical-Surgical and ICU departments. Skilled in building relationships with patients, prioritizing care, performing physical assessments, assisting with care planning and educating patients. On track to graduate with Associates Degree in nursing.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Senior Quality Control Specialist

Prudential
11.2017 - 01.2025
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Drafted technical documents such as deviation reports, testing protocol and trend analyses.
  • Coached senior representatives on quality enhancements to ensure great customer service was provided.

Annuity Service Team Specialist

Prudential
01.2012 - 11.2017
  • Responsible for driving quality and achieving organizational goals through coaching and developing Customer Service Representatives
  • Delivered both verbal and written feedback in one on one sessions
  • Managed complex cases which involved escalated calls and casework
  • Developed several training programs regarding Quality and Reallocations to ensure understanding of material

Contact Center Representative

Prudential
08.2009 - 01.2012
  • Provided elevated service to top producers as a member of the Masters Council and Special Service Unit teams
  • Acted as a leader on the team by mentoring other Customer Service Representatives throughout the call center

Education

Bachelor of Science - Marketing

Kutztown University of Pennsylvania
Kutztown, PA
05-2009

Skills

  • Continuous improvement strategies
  • Cross-functional teamwork
  • Advanced problem solving
  • Decision-making
  • Team leadership
  • Relationship building
  • Verbal and written communication

Certification

BLS Certified

Suicide Prevention Certified

Timeline

Senior Quality Control Specialist

Prudential
11.2017 - 01.2025

Annuity Service Team Specialist

Prudential
01.2012 - 11.2017

Contact Center Representative

Prudential
08.2009 - 01.2012

Bachelor of Science - Marketing

Kutztown University of Pennsylvania

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Lindsay Beck