Lindsay Dickey
Cranberry Township
Summary
Dedicated Medical Office Manager with a strong background in managing medical office operations, ensuring seamless workflow and effective patient care. Skilled in administrative management, scheduling, networking and marketing, along with a focus on team collaboration and achieving consistent results. Known for adaptability, reliability, and fostering supportive environment for staff and patients. Prepared to contribute to the success and efficiency of any healthcare setting.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Office Manager
North American Spine and Pain
Wexford, PA & Buffalo, NY
09.2024 - Current
- Led the launch and operational setup of the Wexford, PA office, and led the launch and operational setup of the Buffalo, NY office 6 months later.
- Establish clinical workflows, scheduling processes, and day-to-day operations to support efficient, high-volume patient care.
- Manage and supervise a team of office assistants, medical assistants and providers, providing training and performance support.
- Conduct performance evaluations, identifying areas for staff development and training opportunities.
- Oversee daily operations for practices serving 30-50 patients a day in both our Wexford and Buffalo offices.
- Support marketing initiatives including patient outreach, referral coordination, and developing strong relationships with surgeons and other providers in the area to assist in patient care.
- Collaborate closely with attorneys and legal teams to support clients under medical care through workers compensation or personal injury.
- Serve as a central liaison between patients, providers, legal partners, and staff, ensuring a smooth, professional care experience.
- Coordinate open houses and other large events within the healthcare community.
- Develop and maintain customized operational and reporting spreadsheets for my provider, tracking referral sources, workflow tracking, and day-to-day practice performance.
Office Manager, Lead Sales Representative and Health Coach
SlenderPro LLC
Cranberry Township, PA
02.2020 - 09.2024
- Successfully managed office operations, including scheduling, inventory management, and staff supervision.
- Consistently exceeded sales targets by building strong patient relationships and utilizing effective sales strategies.
- Provided personalized health coaching to patients, guiding them towards achieving their wellness goals.
- Developed and maintained strong relationships with patients, resulting in increased sales opportunities.
- Managed accounts receivable and accounts payable functions in QuickBooks.
- Curated office procedure manual, updated quarterly.
- Implemented training programs resulting in improved patient satisfaction and employee performance.
- Collaborated with physicians to develop and execute regional growth strategies.
- Developed and facilitated sales training programs for new hires, resulting in increased productivity.
- Conducted workshops on objection handling and closing techniques to improve sales team performance.
- Processed payroll for all offices on a bi-weekly basis.
- Lead successful marketing campaigns, increasing brand awareness and patient engagement.
Health Fitness Specialist
Corporate Fitness Works
Pittsburgh, PA
07.2016 - 02.2020
- Created personalized exercise programs to improve clients’ health and fitness levels.
- Conducted fitness assessments and provided ongoing coaching to facilitate overall wellness.
- Led group exercise classes in various formats to enhance participants’ physical condition.
- Delivered engaging seminars on nutrition and healthy habits to improve employee wellness.
- Provided mentorship and guidance to new fitness specialists.
- Launched quarterly incentive programs.
- Assembled monthly liaison reports.
- Conducted orientations for new members.
Personal Trainer and Healthy Living Coach
Baierl Family YMCA
Sewickley, PA
05.2015 - 08.2018
- Developed personalized fitness plans and conducted one-on-one training sessions for clients.
- Led group fitness classes, motivating participants and providing guidance on proper form and technique.
- Trained one-on-one clients in proper form and technique to prevent injuries.
- Conducted fitness assessments and monitored progress to track results.
- Conducted wellness consultations with new YMCA members.
- Maintained a clean fitness floor and positive environment.
- Encouraged members to sign up for personal training packages.
- Assisted supervisor with payroll.
- Designed Small Group Personal Training classes.
- Directed and marketed marathon training program.
Fitness Intern
Green Mountain at Fox Run
Ludlow, VT
01.2015 - 05.2015
- Assisted fitness instructors by setting up and taking down fitness equipment for group exercise classes.
- Organized previous and incoming participant files.
- Instructed multiple group exercise classes.
- Designed and directed a line dancing class.
- Promoted fitness ideas to fitness staff.
- Created a fitness bulletin board on how to properly stretch.
- Guided outdoor hikes, snowshoe and ski trips.
- Motivated participant’s and staff to move more.
Education
Bachelor of Science in Kinesiology -
Bowling Green State University
Bowling Green, OH05.2014
High School - undefined
Pine-Richland High School
Gibsonia, PA05.2010
Skills
- Management
- Business Development
- Healthcare
- Sales Professional
- Organization
- Customer service
- Problem solving
- Marketing
- Team leadership
- Relationship building
Certification
- Certified Personal Trainer-NETA
- Certified Group Fitness Instructor-ACE
- CPR/First Aid/AED
LANGUAGES
English
Timeline
Medical Office Manager
North American Spine and Pain
09.2024 - Current
Office Manager, Lead Sales Representative and Health Coach
SlenderPro LLC
02.2020 - 09.2024
Health Fitness Specialist
Corporate Fitness Works
07.2016 - 02.2020
Personal Trainer and Healthy Living Coach
Baierl Family YMCA
05.2015 - 08.2018
Fitness Intern
Green Mountain at Fox Run
01.2015 - 05.2015
High School - undefined
Pine-Richland High School
Bachelor of Science in Kinesiology -
Bowling Green State University
CHARITY
Monthly donation and child sponsor through Feed The Children organization.