Lindsay Seth
Davidsville,PA
Summary
Dynamic professional with 6 plus years of insurance expertise at Highmark, Inc., adept at delivering tailored solutions and fostering client relationships. Proven communicator skilled in policy analysis and client outreach, consistently achieving high satisfaction rates. Strong proficiency in Microsoft Office enhances efficiency, while adaptability ensures success in challenging environments.
Overview
15
15
years of professional experience
Work History
Sales Support Analyst
Highmark, Inc.
09.2018 - Current
- Remain informed on annual policy updates and changes
- Managed over 100 incoming calls and emails a week from brokers.
- Support brokers with policy research assistance.
- Communicate directly with clients to present them with accurate benefit analysis, implement plan modifications, application processing, and time sensitive submissions.
- Provided comprehensive clerical support to administration, while updating and organizing the company database.
- Utilized Microsoft Office Suite daily, including Word, Excel, and Outlook, to accomplish the aforementioned tasks.
Insurance Broker
Insurance Services
04.2017 - 09.2018
- Met with clients in person to assess their insurance needs, provide expert advice, and offer personalized coverage solutions.
- Engaged in client outreach through cold calling.
- Analyzed clients' financial situations and helped them understand their coverage options.
- Participated in marketing events for senior outreach.
Restaurant / Bar Manager
Parkwood Inn
08.2010 - 11.2017
- Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
- Coordinated with other departments within the restaurant to optimize workflow efficiency contributing to seamless service delivery.
- Resolved customer complaints professionally and effectively ensuring their satisfaction while preserving company reputation.
Education
Associates Degree in Registered Nursing -
Westmoreland County Community College
Youngwood, PA05-2010
Skills
- 8-years of trained knowledge of insurance products and sales experience, and product terminology
- Refined communicative abilities through interactions with brokers and customers
- Ability to learn quickly, accept productive criticism, and adapt in nonideal circumstances to achieve goals
- Proficient in navigating frequent changes in healthcare regulations and insurance products, with proven ability to pivot quickly and maintain compliance while optimizing outcomes
Timeline
Sales Support Analyst
Highmark, Inc.
09.2018 - Current
Insurance Broker
Insurance Services
04.2017 - 09.2018
Restaurant / Bar Manager
Parkwood Inn
08.2010 - 11.2017
Associates Degree in Registered Nursing -
Westmoreland County Community College
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